After Sales Service Manager

🔥 3 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

👻 Ghost score 12%

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Syntegon

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Syntegon is a company dedicated to processing and packaging for improved quality of life, with a workforce of 5,800 employees. They provide solutions tailored for the global pharmaceutical and food industries, drawing on over 160 years of experience. Their offerings include individual machines, systems, and services for the manufacture and packaging of pharmaceuticals—both liquid and solid—as well as for food products such as confectionery, dry food, frozen food, and dairy. Syntegon emphasizes sustainability by developing packaging solutions that minimize environmental impact and enhance energy efficiency within their machines. With a robust service portfolio and expertise in the entire machine lifecycle, Syntegon supports its clients through meticulous after-sales and field services, ensuring smooth production processes.

📋 Description

• Proactively identify and develop new after-sales opportunities within existing and target accounts • Uncover customer needs, create demand and generate incremental service and modernization business • Build and maintain trusted, long-term relationships with customers at all organizational levels • Act as a credible and persistent partner throughout the sales cycle • Own opportunities from initial prospecting through negotiation and contract closure • Use a consultative and tenacious approach to overcome objections and convert customer needs into sales opportunities • Prepare offers in SAP and follow up quotations to secure orders • Maintain accurate opportunity records, action plans and monthly/quarterly/yearly forecasts in the CRM system • Negotiate service contract terms and ensure contract closure • Spend over 60% of working time in direct customer engagement in the field

🎯 Requirements

• At least 5 years’ experience in after sales service management • Experience in the packaging industry, or from similar capital equipment manufacturers • Demonstrable track record of proactively winning new service business, expanding existing customer accounts and achieving measurable sales growth • Self-motivated and resilient sales professional who actively seeks opportunities rather than waiting for inbound enquiries • Consistently follows through until business is secured

🏖️ Benefits

• Competitive salary • 25 days holiday per year + public holidays increasing to 28 after 5 years’ service • Christmas shutdown period • Simply Health Medical Cashback plan • Pension Scheme with Aviva; ER contribution 4%, EE contribution 5% (min) • Life Assurance benefit of 7 x annual salary (Provided by Yu-Life) • Cycle to work/Tech Scheme (once passed probation) • Discretionary company bonus scheme linked to company performance • Open-minded, supportive team environment • Collaboration, growth, and new ideas encouraged

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