Senior Associate – Operations, Vehicle Damage Accessor

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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WNS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

⚖️ Legal

📦 Logistics

📣 Marketing

Legal • Logistics • Marketing

WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.

📋 Description

• Produce accurate and compliant vehicle damage repair assessments and estimates across all vehicle makes and types using manufacturers' and Thatcham research-approved repair methods • Manage, process and authorise vehicle damage assessments in a timely manner in compliance with Audatex and best practice standards • Assess and value vehicles beyond economical repair to industry and AQP standards using industry guides and tools • Negotiate and resolve disputes with customers and vehicle damage repairers • Serve as a technical point of contact for clients, claims teams and repair management teams • Provide support on vehicle repair and total loss engineering referrals • Provide technical analytics services, including audits, third-party cost reviews, fraud and compliance assessments • Apply knowledge of FSA, ABI and FOS regulations and standards for motor claims processing • Resolve technical motor engineering problems and support team members through training and guidance • Communicate with internal teams and external partners and develop stakeholder relationships • Monitor quality assurance standards and compliance requirements and implement corrective actions • Meet engineering task processing requirements and business KPIs and targets

🎯 Requirements

• Minimum 3 years' experience in motor engineering, damage assessment, or claims handling • Professional qualification in motor damage assessment (IAEA, ATA VDA, or equivalent recognised qualification) • Motor repair industry qualification (IMI, ATA, NVQ, or City and Guilds) • Proficient knowledge of vehicle accident repair industry standards and best practices • Demonstrable experience with Audatex or similar damage assessment systems • Strong negotiation and problem-solving skills with proven dispute resolution experience • Effective communication skills with the ability to engage at all organisational levels • Solid understanding of the motor insurance industry, including FSA, ABI, and FOS regulations • Desirable: experience in quality assurance, compliance monitoring, audit functions, technical analytics, or fraud assessment • Desirable: experience in team leadership, mentoring, or training delivery • Desirable: familiarity with industry valuation guides and total loss engineering principles