Delivery Operations Specialist

Job not on LinkedIn

🕒 July 24

🇬🇧 United Kingdom – Remote

💵 £29k - £35.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 17%

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Islacare

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 Pre Seed Round on 2020-01

Healthcare • Healthcare Insurance • SaaS

Islacare is a digital healthcare platform designed to enhance remote care delivery for healthcare providers. It offers end-to-end digital pathway management, enabling healthcare teams to collect and manage clinical information in real time, improving patient care and productivity. Islacare supports a wide range of medical specialities, providing powerful clinical decision support and seamless collaboration across multidisciplinary teams. The platform is specialty-agnostic and customizable, ensuring effective and secure communication between patients and clinicians. Islacare helps reduce administrative burden, cut down waiting times, and streamline workflows without requiring new hardware or complex software installations. Its goal is to create positive change in healthcare through technology, as evidenced by strong client testimonials and use cases improving patient outcomes and operational efficiency.

📋 Description

• Get pathways live for clients on Isla: lead the configuration, training, and rollout work that takes a client from signed-off design to a fully working pathway in use • Own the handover of newly live pathways into smooth, steady-state support - building a clean, repeatable process as we scale • Be the go-to person for hands-on support across our live client base - jumping in quickly wherever a process needs fixing, a rollout needs a push, or a client needs an extra pair of capable hands • Run and continuously improve training sessions for clinical and admin staff, making sure every user feels confident using Isla • Manage day-to-day configuration changes for live clients, keeping requests moving quickly and clients delighted • Build and refine the playbooks, checklists, and templates that make brilliant delivery repeatable across many clients at once • Keep a close, organised eye on delivery status across your whole portfolio - nothing gets dropped, nothing quietly stalls • Spot early signs of client risk or dissatisfaction and flag them fast, helping the wider Delivery team stay ahead • Work closely with Product and Engineering to log, chase, and resolve configuration issues, bugs, or platform gaps

🎯 Requirements

• Enthusiasm, passion, energy, and a desire to make positive change • Exceptional organisation - you naturally track multiple moving parts and nothing slips through the cracks • A bias to action: you'd rather get something live and iterate than wait for the perfect plan • Comfort with light technical/configuration work - you don't need to be an engineer, but you're not afraid of systems, settings, and structured data • Experience in an operations, implementation, customer success, product operations, or delivery-adjacent role - ideally in a fast-moving startup or healthtech/SaaS environment • Confidence running training or onboarding sessions with non-technical users, including in clinical or healthcare settings • Ability to work independently across several accounts at once, prioritising sensibly without close oversight • Clear, calm communication - you can reassure a client mid-issue while quietly fixing the actual problem • Preferred (not essential) • Experience in healthcare, NHS, or another regulated/operationally complex sector • Exposure to product operations or a similar role that blends process, configuration, and people • Experience with project or delivery tooling (e.g. ticketing systems, configuration platforms, training/LMS tools)

🏖️ Benefits

• Work from home or at our dog friendly office in Moorgate • Equity options and 5% pension contributions. • Flexible working times up to 2 days per week • Work abroad for up to 90 days per year • Enhanced parental leave and access to Mintago benefits platform • 25 days annual leave (on top of bank holidays) • Take your birthday off and another significant day off too • Treat your friends or family to a meal each quarter (up to £75) • Access to our Mintago platform, offering retail discounts, childcare vouchers, virtual GP, financial advice and more! • A monthly wellbeing bonus (£50 per month for gym membership/wellbeing activities) or Private medical • Quarterly socials • A learning budget for you to use • Delivering social impact through improved patient healthcare