Partner Account Lead

🕒 May 29

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Xelix

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

☁️ SaaS

🏢 Enterprise

🤝 B2B

🔥 Funding within the last year

💰 $160M Series B - Xelix on 2025-07

SaaS • Enterprise • B2B

Xelix is a fast-growing company that builds enterprise-focused software products and services. The company emphasizes delivering ROI and cost savings for customers, operates with a product and engineering-led culture, and offers remote/hybrid roles across sales, customer success, engineering, and operations. Xelix presents itself as a B2B SaaS provider serving enterprise customers, with a strong emphasis on team culture, events, and employee benefits.

📋 Description

• Own renewal, retention, and expansion targets across 40+ enterprise accounts managed through BPO partners • Identify and execute cross-sell and upsell opportunities across the portfolio, with significant white space available across Xelix's module set • Lead commercial negotiations on renewals and expansions, with support from the Partnerships team • Build and maintain strong relationships with both partner teams (the platform users) and end clients (the platform buyers) • Navigate the dynamics of MSP-style relationships where partner and client priorities don't always align • Develop account plans that segment the portfolio by expansion potential and risk, and prioritise accordingly • Monitor account health, identify churn risk early, and act on it • Build the operational processes, playbooks, and reporting for this function from the ground up • Manage and develop one direct report, with the expectation of growing the team over time • Work cross-functionally with Partnerships, Sales, Product, and Services to ensure partner accounts get the same quality of engagement as direct accounts • Report on portfolio performance, providing visibility on NRR, renewal rates, expansion pipeline, and account health to leadership

🎯 Requirements

• 6-10 years in account management or customer success within B2B SaaS or enterprise technology • Proven track record of hitting renewal and expansion targets on a commercial book of business • Experience managing complex, multi-stakeholder accounts where the buyer and the day-to-day user are different organisations • Exposure to partner-managed or BPO-managed customer relationships is a strong plus • Comfortable with commercial negotiations: renewals, pricing discussions, upsell conversations • Experience with or strong knowledge of MEDDIC / MEDDPICC methodology • Able to segment and prioritise a large portfolio rather than treating every account the same • Strong relationship builder who can operate across partner organisations and client organisations simultaneously • Experience building processes, playbooks, or operational frameworks in a function that didn't previously exist • Experience managing at least one individual • Analytical and organised, comfortable using data and CRM tools to manage a portfolio (HubSpot experience is a plus) • Based in London, with flexibility to travel as needed.

🏖️ Benefits

• 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days • Hybrid working with two days a week from our dog-friendly Hoxton office • On-site gym and cycle to work scheme • Employee discount at over 100 retailers • Comprehensive private medical & dental cover with Vitality • Enhanced parental leave pay • Learning & development culture – £1,000 personal annual budget • We’re carbon-neutral and are working towards ambitious carbon reduction goals • Lots of team socials & activities • Annual team retreat