Search  113 jobs from 56 companies hiring remote it support technicians.

IT Support

The world’s leading App Review Management platform. 
Manage and respond to user reviews. Analyse user sentiment and app rating. Increase customer satisfaction (CSAT), retention (LTV), and organic growth (app rating & ranking). Save time and money in the process. 

Time- and cost-efficient tools to help you boost your mobile app growth by increasing customer loyalty and user retention:

1. All App Store and Google Play reviews managed on one interface.
2. Automation (forget about unnecessary manual work):
- respond to all repetitive reviews with one click;
- learn about bugs, payment problems and other issues in real-time.
3. Comprehensive and customisable analytics:
- user reviews, user sentiment and user satisfaction;
- app rating & ranking;
- review-based insights (semantic, sentiment, topic-related, etc);
- competitor analysis.
4. Integrations (Zendesk, Salesforce, Zapier, Tableau, Helpshift, Freshdesk, Slack, etc)
5. ASO consulting and audits
6. And much, much more! 

Over 70,000 mobile leaders, including Hubspot, Robinhood, Lyft, Rakuten, Discord, Miro, Orange, Deezer, Sony, HBO, Disney, Playrix, Gett, Viber and Wargaming trust AppFollow with their growth. Find out who we work with and how we help them at: https://appfollow.io/customers

Check out https://appfollow.io/ for all you need to know about the newest way to effectively support your mobile app’s growth.

AppFollow

• Answer escalated email tickets from L1 support, and help customers
• Identify customer needs and help them use or set up specific features within a Zoom call
• Anticipate customer needs and effectively address concerns
• Work with engineering team for technical support escalations
• Test new and updated features
• Collaborate with Engineering, Product, Sales, and Success teams
• Follow up with customers to gauge their satisfaction
• Streamline escalations between L1 and L2 Support
• Update Status Page to inform customers
• Help teammates in Slack channel
• Build scalable standards and procedures within Support teams
• Encourage open communication and team collaboration
• Update databases with information about technical issues and customer discussions

Technical Support Specialist

• Tech Support Specialist responsible for working directly with customers 
• Assisting customers in Zendesk email, Zoom, and Slack community 
• Troubleshooting and investigating customer issues 
• Communicating with other departments 
• Providing a seamless customer experience 
• Updating external and internal databases 
• Follow up with customers to gauge satisfaction 
• Collaborating with the L1 Support team 
• Building scalable standards and procedures within the Customer Support teams 
• Encouraging open communication between team members 
• Updating Status Page to inform customers about technical problems

• Answer escalated email tickets from L1 support, and help customers.
• Identify customer needs and help them use or set up specific features within a Zoom call.
• Anticipate customer needs and effectively address concerns related to their issue or resolution.
• Work with engineering team for technical support escalations; manage incidents and communication.
• Test new and updated features, identify cases that need escalation.
• Collaborate with cross-functional teams to promote problem-solving and innovation.
• Follow up with customers, gauge satisfaction, and implement corrective actions.
• Streamline escalations between L1 and L2 support teams.
• Update Status Page to inform customers about technical problems.
• Help teammates in Slack channel, answer questions or escalate bugs.
• Help build scalable standards and procedures within Customer Support teams.
• Encourage open communication and drive ideas for team effectiveness.
• Update external and internal databases with technical issues and discussions.

• Full-time remote job.
• Schedule: 8 working hours Mon-Fri + 1 hour lunch break; daytime schedule, GMT+3.
• Reporting to the Head of Customer Support.
• Assist customers in Zendesk email, Zoom, and Slack community.
• Troubleshoot and investigate customer's issues.
• Communicate with other departments.
• Solve problems and communicate relevant information.
• Work closely with L1 and L2 Support teams.
• Provide feedback on new product developments.
• Enable Customer Success and Sales teams with documentation and FAQs.
• Answer escalated email tickets from L1 support.
• Help customers through Zoom calls.
• Anticipate customer needs.
• Manage incidents and coordinate with development teams.
• Test new and updated features.
• Collaborate with Engineering, Product, Sales, and Success teams.
• Follow up with customers to gauge their satisfaction.
• Streamline escalations between L1 and L2 Support teams.
• Update Status Page.
• Help other teammates in Slack channel.
• Help in building scalable standards and procedures.
• Encourage open communication between team members.
• Update external and internal databases with technical issues.

• Answer escalated email tickets from L1 support, and help customers
• Identify customer needs and help them use or set up specific features within a Zoom call
• Anticipate customer needs (using monitoring and alerting system) and effectively addressing concerns related to their issue or resolution
• Work with our engineering team for technical support escalations; manage incidents, including managing communication with stakeholders and coordinating with development teams
• Test new and updated features when a customer complaints that it doesn't work properly and identify cases that need to be escalated to QA or Engineering team, and escalate effectively
• Work effectively across Engineering, Product, Sales, and Success teams to promote problem-solving, spur innovation, connect teams to the bigger picture, and boost learning and skills-sharing
• Follow up with customers to gauge their satisfaction with problem resolution identifying problem areas and implementing corrective actions
• Collaborate with the L1 Support team to streamline escalations between L1 and L2
• Update Status Page to inform customers about technical problems
• Help other teammates in Slack channel by answering questions about product functions or escalate bugs to Engineering or QA team from those Slack channels
• Help in building scalable standards and procedures within the Customer Support teams; manage and improve those standards
• Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together; empowering the team to perform at their highest level
• Update our external and internal databases with information about technical issues and useful discussions with customers

Blaze

•Provide timely technical support and guidance to internal users via various channels
•Diagnose and troubleshoot hardware, software, and network issues reported by end-users
•Resolve technical problems and incidents in a professional and efficient manner
•Escalate complex issues to appropriate teams or higher-level support, as required
•Ensure accurate and detailed documentation of support tickets, including resolutions and troubleshooting steps
•Install and update software applications and operating systems
•Provide user support for standard software applications, such as Microsoft Office Suite and other business-critical software
•Assist with user account management, including account creation, password resets, and access permissions
•Troubleshoot network connectivity issues, both wired and wireless
•Assist with basic network configuration and troubleshooting, including IP addressing, DNS, and DHCP
•Collaborate with the IT System Administrator for advanced network-related issues
•Create and maintain user documentation, knowledge base articles, and FAQs
•Follow the designated shift schedule to provide 24/7 IT support coverage
•Collaborate with team members and escalate issues effectively during shift handovers

IT Helpdesk

Touch Support has spent almost 20 years removing and preventing headaches for our clients and giving them peace of mind.

As an IT as a Service (ITaaS) provider, we help organizations improve the management and performance of both their critical IT infrastructure and people resources. Touch Support’s personalized, customer-centric support and service offerings result in a pleasant user experience, time after time. Services offered range from colocation and data center services to complex, mission critical infrastructure deployments.

We also provide organizations with reliable and expert IT outsourced helpdesk support solutions. Our outsourced customer support is provided 24/7 and is fully branded under your company’s name. We specialize in providing superior outsourced customer support in the following areas:

Outsourced Web Hosting Support
Outsourced SaaS Support
Outsourced eCommerce Support

Most recently, Touch Support created SNF Back Office, found at SNFBackOffice.com, which is a platform for healthcare companies, with a specific focus on Skilled Nursing Facilities, to get help with back office services and expenses. From Finance, Recruiting and IT, to our unique value focused 365 Savings Program and Cost Saving Assessments, we understand the needs of SNFs and healthcare companies today. Go to SNFBackOffice.com to learn more about our services.

Touch Support, Inc. & SNF Back Office

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively
• Assist in onboarding, educating, and supporting customers
• Help and guide customers with technical and billing-related questions
• Act as a customer advocate
• Increase customer satisfaction and build loyalty
• Work in all three shifts (morning, afternoon, night shift)

Junior IT Support Specialist

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively.
• Assist in onboarding, educating, and supporting customers
• Help and guide customers with technical and billing-related questions
• Act as a customer advocate
• Increase customer satisfaction and build loyalty
• Work remotely

We provide trained, full time offshore employees to handle manual tasks for campaign management, design and reporting. We help marketing teams focus on brand, strategy and results, leaving their manual, repetitive, implementation work to a qualified Growth Assistant.

GrowthAssistant

GrowthAssistant is looking for an IT Support Technician for our growth marketing team. This teammate will provide technical support for client's customers via Slack or Fresh Works. This is a great opportunity for someone who wants to work with a well-known brand and wants continuous learning and growth during their career.

IT Support Specialist

Every day half a million wires and over 60 million ACH payments are sent in the US. And every day, millions of finance and accounting professionals in the US try to make sense of those payments, asking what they were, why they happened, and how to book them.Modern Treasury enables its clients to marry bank statements with the company’s business logic to provide an enriched history of the company’s financial transactions. This view will empower the company’s finance teams to focus on solving the mission-critical problems of the business and not piecing together the jigsaw puzzle of bank transactions by hand. Modern Treasury will help answer those questions faster and with more confidence.################Our WhyWe strive to become one of the best companies in the world by:Helping our customers build their own best companies. We build products to support our customers’ goals. We deliver on time and provide exceptional service. We aspire to do things right the first time, and if something goes wrong, we rectify it. Creating the conditions for personal and professional growth.  We design our work environment to be uplifting and enriching, a place to engage in meaningful work, constantly learn, and pursue our long-term career journeys. Together, we create a space of psychological safety. We embrace diversity of thought, respectful debate, and intellectual curiosity. Making decisions for longevity. We focus on profitability, which protects our employees’ livelihoods and ensures our continued ability to serve customers. We do so with decency, dignity, and truthfulness, earning us the right and privilege to remain in business.We will sometimes fall short, but we are unapologetic about striving.  We commit to the never-ending work it takes to build one of the world’s best companies.

Modern Treasury

• We are looking for a Technical Support Specialist to join our Customer Support team. This role will report to the Manager of Customer Support and will have an immediate and lasting impact on our business by supporting core customers and products.
• Contribute to the smooth day-to-day operation of the Support team, including managing customer escalations effectively. You will work primarily with Customer Success Managers (CSMs) on customer-facing communications and with Engineering on internal escalations to meet and exceed our service level commitments. You will also collaborate with Product, Bank Partnerships, Sales, Marketing, and Finance from time to time depending on the nature of individual customer requests.
• Create, and maintain, self-help documentation for our customers. Members of the Support team are in the best position to identify opportunities to provide proactive support through our Help Center. You will work cross-functionally as you write documentation to ensure new and existing content is up-to-date and accurate.
• Use data-driven methodologies to collate customer feedback and trends. Share relevant customer-specific and product-specific recommendations with Engineering and Product to alleviate recurring issues or develop new capabilities that increase our customers’ operational efficiency.
• Assist in planning, developing, and implementing policies, procedures, performance standards, and training programs for the Customer Support team.
• Leverage your SQL data analysis, business intelligence, and API troubleshooting skills to either resolve common technical questions or diagnose issues in-depth before triaging to the Engineering team.
• We strongly believe that investing in personal and professional growth puts us in a position to deliver long-term value to our customers. This role offers a unique opportunity for growth in a value-driven company, and it sits at the intersection of our customers, our people, and our products.

VergeSense is the leading provider of spatial intelligence. Over 130 global companies, across 36 countries and 100M+ sqft, rely on VergeSense for a true understanding of how their workplaces are used. Customers like Deutsche Bank, Autodesk, and BP choose VergeSense to continuously and confidently optimize spaces to reduce costs and improve employee experience. VergeSense customers benefit from confident decision making, ability to adapt spaces faster, and peace of mind from high investment in privacy and security. VergeSense is best fit for organizations who want to properly size their portfolio, validate space designs that delight employees, and optimize facilities operations.To learn more about VergeSense, visit https://www.vergesense.com/and to join our team, https://jobs.lever.co/vergesense. We value people from all walks of life who exhibit kindness, curiosity, discipline, humility, and passion to excel at what they do. 

VergeSense

• Become a subject matter expert on the VergeSense platform including all technical aspects (hardware, cloud software, APIs, wireless gateways, networking topology, etc)
• Respond to all inbound customer inquiries (via phone, email and chat), including general production education, account configuration, and bug reporting
• Proactively monitor VergeSense’s fleet of devices and contact customers to troubleshoot as needed (e.g. reboot or replace devices, troubleshoot network issues, etc.)
• Maintain tickets via our ticketing system
• Coordinate escalations to our Engineering Team and Customer Success
• Identify trends in customer requests and product performance and share those trends with internal Product, Engineering, and Solutions Teams to drive continuous improvement to our products and customer experience.
• Own and keep our Knowledge Base updated
• Participate in an on-call rotation with our Implementation Team to remotely support our customers and installation partners while they are installing and maintaining VergeSense devices in the field
• Coordinate dispatching of VergeSense partners for system maintenance
• Your measures of success will include Customer satisfaction (CSAT) scores, response times, first contact resolution rate, average resolution time

Technical Support Specialist (copy)

Oura is an award-winning and fast-growing startup that helps people track all stages of sleep and activity using the Oura Ring and connected app. By providing daily feedback and practical steps to inspire healthy lifestyles, we've helped hundreds of thousands of people improve their sleep, understand their bodies, and transform their health. We’re on a mission to empower every person to own their inner potential, and we’re seeking talented individuals to join us on our journey.

JOIN THE OURA TEAM

Oura is full of skilled experts and we’re known to share a good laugh every now and then. We always strive to learn more and dig deeper into our research and analytics, to stay engaged and creative in everything we do. We respect our partners, privacy and the scientific method.

We are a multi-disciplinary team of over 100 experts in hardware engineering, software development, machine learning, bioscience, sleep, industrial and UX design, production, marketing and customer experience.

Oura Health Ltd.’s HQ and major manufacturing facilities are located in Oulu, Finland. Other locations include Helsinki and San Francisco.

ŌURA

• Design and develop new software applications
• Maintain and enhance existing applications
• Troubleshoot and debug issues
• Collaborate with team members on project requirements and designs

IT Engineer

Verra Mobility (NASDAQ: VRRM) is a leading provider of smart mobility technology solutions that make transportation safer, smarter and more connected. The company sits at the center of the mobility ecosystem, bringing together vehicles, hardware, software, data and people to enable safe, efficient solutions for customers globally. Verra Mobility’s transportation safety systems and parking management solutions protect lives, improve urban and motorway mobility and support healthier communities. The company also solves complex payment, utilization and compliance challenges for fleet owners and rental car companies. Headquartered in Arizona, Verra Mobility operates in North America, Europe, Asia and Australia. 

Verra Mobility

• Provides remote support and incident management
• Troubleshoot and provide corrective action
• Work with multiple teams to restore service
• Communicate with customers and internal teams
• Expert work order management
• Review existing camera locations and ensure equipment and images quality

Remote Technical Support Specialist

Contact Government Services strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting edge technology with world class personnel to deliver customized solutions that fit your specific needs. We are committed to solving your most challenging, dynamic problems. Our team will bring technical expertise, and an empathy to public service that will demonstrate we care as much about your agencies success as you do.

CGS Federal (Contact Government Services)

• Handle Tier 1 service desk escalations through tickets, chat, email, or phone
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of on-boarding process
• Support mobility devices
• Provides a single, identified point of contact for all Service Desk and change request services
• Updates and maintains Service Desk records in accordance with established support procedures
• Performs account password administration and processes new user account requests
• Develops, maintains, and executes standard Service Desk operating procedures
• Monitors customer problems to ensure prompt, satisfactory service/resolution is being provided; if necessary call the user to update them on progress
• Processes standard change request (ITSM tickets) for Installations, Moves, Adds, and Changes (IMAC’s)
• Remain on queue and available to assist end users during specified shift, excluding approved breaks, lunches, or off queue time approved by your Manager, Supervisor, and/or Team Lead
• Manages the user’s expectations; provide information that will give details for a possible resolution or when they can expect to be contacted again

Helpdesk Agent

PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs) to deliver world-class payroll, benefits and HR to small and medium sized businesses. PrismHR software is used by more than 88,000 organizations and 2.2 million worksite employees, processing greater than $57 billion in payroll each year. Visit our website to learn more about how PrismHR can help your business be more profitable and productive. http://www.prismhr.comPrismHR is rapidly growing. To view and apply for all of our available positions, visit: http://www.prismhr.com/careers

PrismHR

• Assist client users with software application questions and issues
• Resolve support requests
• Troubleshoot issues
• Replicate scenarios for developers
• Conduct in-house testing of software
• Train customers on system components
• Interact with clients to provide information and resolutions
• Follow up and make calls when necessary
• Maintain client and employee information confidentiality
• Stay current with system information and updates
• Assist QA department in product testing
• Contribute to written documentation
• Provide occasional training for internal and external employees

Application Support Analyst, PEO/ASO

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively.
• Assist in onboarding, educating, and supporting our customers through their journey
• Help and guide our customers with technical and billing-related questions.
• Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
• Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience.

IT Support Intern

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively.
• Assist in onboarding, educating, and supporting customers through their journey
• Help and guide customers with technical and billing-related questions
• Act as a customer advocate by passing along unique questions and challenges
• Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience

We design and build innovative autonomous mobile robots that work collaboratively alongside workers in the fast paced logistics and fulfillment industries. Workers can pick 2x-3x faster with near-100% accuracy and less labor, delivering higher productivity and a better workplace.  You simply pick faster!The LocusEmpower(TM) system easily integrates  into existing warehouse infrastructure without reconfiguring or disrupting workflows or infrastucture. The Locus system delivers unparalleled flexibility in moving inventory and orders through a fulfillment center

Locus Robotics

• Provide support and resolution on tickets from customer's request and customer site end-users
• Help internal and external customers by providing technical support to non-technical people
• Navigate and solve customer tickets relating to tier 1 and 2 technical issues
• Relay root-cause analysis on issues that arise on customer accounts
• Triage with internal teams and resolve technical support issues
• Work with engineering staff on difficult to resolve technical issues
• Create and maintain knowledge based articles
• Actively and continuously update technical skills

Technical Support Specialist (Remote Technical Support, Robotics) - U.S.

Seedstars is a global organisation with a mission to impact people's lives in emerging & frontier markets through technology and entrepreneurship. 

If you are interested in joining an exciting mission and work in a flexible environment where you are supported to do your best, then check out our careers page: seedstars.com/careers/

Seedstars

• Build and maintain high-performance, scalable web applications using Svelte and SvelteKit
• Work with a team of engineers to design and implement new features
• Optimize applications for performance and SEO
• Troubleshoot and resolve production issues
• Stay up-to-date on the latest Svelte and SvelteKit features and best practices

Svelte/SvelteKit Engineer - Seedstars Talent

We love roads. They bring people closer, connect the city and the countryside, break through borders: they are the glue that holds the world together. We bring those who work in logistics closer, making sure that road transport is smart, safe and simple. We are a trailblazer and pioneer, paving the way for a networked logistics industry. Our founder believed that the logistics industry required smarter, digitalised, international solutions, so he founded a daring start-up in Erkrath (close to Düsseldorf). That was how the TIMOCOM marketplace got started – and today we are one of the most successful mid-sized IT and data specialists serving the logistics industry in Europe, and one of the most popular IT companies to work for in Germany. But we aren’t just resting on our laurels: we are constantly expanding the TIMOCOM marketplace, adding new, cutting edge digital solutions, designed to ensure that our customers can continue to keep the world moving, both today and in the future.

We TIMOs have a vision: we believe in a world without logistical challenges. The logistics industry is complex, and increasingly digital. We make sure that the perfect freight or freight forwarder is just a click away, and that companies can match the right freight to their vehicle space quickly and efficiently. We digitalise processes to make logistics smart, safe and simple. The TIMOCOM marketplace, the leading road transportation marketplace, helps companies avoid empty runs, ensuring that road transport is more efficient and more sustainable, thanks to a reduction in CO² emissions.

Data protection: https://www.timocom.co.uk/TIMOCOM/Data-protection
Disclaimer: https://www.timocom.co.uk/TIMOCOM/Legal-notice

TIMOCOM

• Als IT Supporter Service Desk (m/w/d) übernimmst Du den internen 1st-Level-Support (E-Mail- und Telefonsupport).
• Hierbei priorisierst und behebst du Fehler und leitest diese an die Spezialisten weiter.
• Du pflegst das Ticketsystem sowie unsere Knowledge Base.
• Zudem übernimmst du die Administration der User im Active Directory.
• Außerdem bist du für die Installation von Arbeitsstationen verantwortlich.
• Es steht dir frei, entweder zu 100% Remote zu arbeiten oder flexibel unsere Multispaces vor Ort zu nutzen.

IT Supporter Service Desk

Search  113 jobs from 56 companies hiring remote it support technicians.. Technical Support Specialist. Technical Support Specialist. IT Helpdesk. Junior IT Support Specialist. Junior IT Support Specialist. IT Support Specialist. Technical Support Specialist. Technical Support Specialist (copy). IT Engineer. Remote Technical Support Specialist. Helpdesk Agent. Application Support Analyst, PEO/ASO. IT Support Intern. Junior IT Support Specialist. Technical Support Specialist (Remote Technical Support, Robotics) - U.S.. Svelte/SvelteKit Engineer - Seedstars Talent. IT Supporter Service Desk

Remote IT Support Jobs

Search 113 jobs from 56 companies hiring remote it support technicians.

Technical Support Specialist

AppFollow

Technical Support Specialist

AppFollow

Technical Support Specialist

AppFollow

Technical Support Specialist

AppFollow

Technical Support Specialist

AppFollow

IT Helpdesk

Blaze

Junior IT Support Specialist

Touch Support, Inc. & SNF Back Office

Junior IT Support Specialist

Touch Support, Inc. & SNF Back Office

IT Support Specialist

GrowthAssistant

Technical Support Specialist (copy)

VergeSense

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