Selected: ✨ Product Support Specialist.
Selected: 🆕 Date Added.
🔥 9 hours ago
Product Specialist implementing Ediphi’s cloud-based estimating and preconstruction platform for construction customers. Training users, translating workflows, and driving adoption through customer implementations.
🔥 12 hours ago
Product Support Analyst implementing and supporting SitusAMC software for real estate clients. Configuring applications, validating defects, documenting specifications, and training users.
🇺🇸 United States – Remote
💵 $70k - $100k / year
💰 Private equity on 2020-05
⏰ Full Time
🟢 Junior
📞 Support Engineer
🦅 H1B Visa Sponsor
👻 Ghost score 0%
🔥 12 hours ago
Customer Support Specialist II resolving customer cases for Ensora Health’s mental and behavioral healthcare software. Troubleshooting EHR workflows and AI-enabled support features remotely.
🔥 20 hours ago
Tier 2 IT support specialist resolving escalated infrastructure and access issues for OneImaging’s radiology network platform. Administering endpoints, identity systems, and support operations.
🔥 21 hours ago
Client Engagement Specialist supporting LATAM clients for a mission-driven mental-health and social-services nonprofit. Managing intake, scheduling, communications, documentation, and service referrals.
🌐 Colombia, Mexico, +1 more countries – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
👻 Ghost score 22%
🕒 Yesterday
Part-time customer care specialist supporting Vybond, a global manufacturer of specialty adhesive tapes and films. Managing inquiries, orders, issue resolution, records, and cross-functional coordination.
🕒 Yesterday
Customer Support Specialist resolving player issues across email, app stores, and social media. Supporting Pazu Games’ children’s mobile gaming community and reporting recurring trends.
🇪🇺 Europe – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
👻 Ghost score 10%
🕒 2 days ago
Customer Support Specialist supporting Railbookers and Amtrak Vacations guests with booking changes, payments, and travel disruptions. Delivering personalized rail vacation experiences through phone, email, and web channels.
🇬🇧 United Kingdom – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
👻 Ghost score 14%
🕒 2 days ago
201 - 500
Technical support specialist maintaining Finvi’s TCS debt-collection software platform. Troubleshooting SQL, database, cloud, deployment, and production-support issues for customers.
🇺🇸 United States – Remote
💵 $55k - $65k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
👻 Ghost score 0%
🕒 3 days ago
Customer Support Specialist supporting RealTime’s clinical research SaaS platforms, SOMS and Complion. Managing support queues, resolving Tier 1 issues, and training customers.
🤠 Texas – Remote
💵 $20 - $25 / year
💰 Private Equity Round on 2022-01
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
👻 Ghost score 0%
🕒 3 days ago
Customer Support Analyst supporting Buckhill’s AI-powered insurance technology solutions for global clients. Managing relationships, technical training, SLA-driven issue resolution, and AI-assisted support processes.
🇭🇷 Croatia – Remote
💵 €24k - €30k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
👻 Ghost score 0%
🕒 3 days ago
Especialista sênior de sustentação investigando incidentes, logs e operações para a plataforma financeira integrada da Finaya. Apoiando clientes, desenvolvimento e suporte N1 com observabilidade e dashboards.
🗣️🇧🇷🇵🇹 Portuguese Required
🕒 3 days ago
Product Support Specialist supporting Jonas Club ERP, enterprise software for private clubs. Resolving technical issues and guiding club customers across phone, email, chat, and ticketing channels.
🕒 3 days ago
Product Support Specialist supporting Jonas Club ERP, enterprise software for private clubs. Resolving technical issues and guiding club customers across phone, email, chat, and ticketing channels.
🕒 3 days ago
Customer Support Specialist supporting B2B customers on TeamSnap’s youth-sports communication platform. Resolving product issues across scheduling, registration, reporting, email, and chat.
🌵 Arizona, California, +31 more states – Remote
💰 Debt Financing on 2022-12
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
👻 Ghost score 11%
🕒 3 days ago
Client Support Analyst troubleshooting Custom Health software, hardware, and integrations for Canadian clients. Handling escalations, error logs, and technical support by phone and email.
🕒 4 days ago
Support Specialist helping gamers troubleshoot Wand’s PC game assistance platform. Providing Intercom support, documenting solutions, and escalating technical issues.
🌐 Argentina, India, +3 more countries – Remote
💵 $900 / month
⏳ Contract/Temporary
🟡 Mid-level
🟠 Senior
💝 Customer Support
👻 Ghost score 18%
🕒 4 days ago
Product Support Specialist supporting Lingraphica’s speech-generating devices and software. Troubleshooting user issues, testing products, and collaborating with Engineering to improve AAC communication tools.
🏖️ New Jersey – Remote
💵 $54.5k - $60.5k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
👻 Ghost score 0%
🗣️🇪🇸 Spanish Required
🕒 4 days ago
Client Support Analyst troubleshooting BlueMatrix web applications for investment research and knowledge management. Supporting global clients through portal, email, and phone during ET business hours.
Linux
Perl
Python
SQL
🕒 4 days ago
Client Support Analyst supporting BlueMatrix’s web applications for investment research and knowledge management. Troubleshooting client issues using Linux, SQL, and Python or Perl.
🇺🇸 United States – Remote
⏰ Full Time
🟢 Junior
📞 Support Engineer
🚫👨🎓 No degree required
👻 Ghost score 12%
Linux
Perl
Python
SQL
+286 More Product Support Specialist Jobs Available!
The average salary for remote product support specialists is $71,210 per year. This is based on data from 182 job openings. Our advanced AI searches the internet for remote job openings and posts them on our website. We use the salary data from these job postings to calculate salary expectations.
Below is a breakdown of salary data by years of experience:
| Experience | Number of roles analyzed | Average Salary |
|---|---|---|
🟢 Junior Product Support Specialist (1-2 yrs) | 84 | $65,539 |
🟡 Mid-level Product Support Specialist (2-4 yrs) | 83 | $69,414 |
🟠 Senior Product Support Specialist (5-9 yrs) | 15 | $112,905 |
We analyzed 130 job listings in the last year and found it takes about 38 days for employers to close a job opening.
We reviewed 182 job postings and found the top 10 skills employers are asking for most often are:
You need strong communication and problem-solving skills, proficiency in customer service tools and software, and a good understanding of the products you support. Technical skills may also be required, depending on the product, along with patience and empathy when dealing with customers.
Typically, a high school diploma or equivalent is required, though an associate’s or bachelor’s degree in a related field can be beneficial. Previous experience in customer support or a similar role is often preferred, along with knowledge of the specific products.
Responsibilities include assisting customers with product issues, troubleshooting technical problems, providing product information, documenting support interactions, and working closely with development teams to address recurring issues. You may also need to train customers on product usage.
Benefits include flexible work hours, no commuting costs, a comfortable work environment, and the opportunity to work from anywhere. Additionally, remote positions often provide better work-life balance and access to a diverse range of customers and companies.
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