Selected: ✨ Product Support Specialist.
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Selected: 🆕 Date Added.
🔥 19 hours ago
Product Support Specialist supporting Prenuvo’s proactive whole-body healthcare scanning platform. Triaging tickets, troubleshooting product issues, and coordinating resolutions with engineering and clinical teams.
🇨🇦 Canada – Remote
💵 $57.4k - $67.5k / year
💰 Debt Financing on 2022-10
⏰ Full Time
🟢 Junior
💝 Customer Support
👻 Ghost score 14%
🔥 21 hours ago
Product Support Specialist resolving software issues for Prenuvo’s proactive whole-body healthcare platform. Triaging tickets, documenting defects, and supporting clinical and operational teams.
🇺🇸 United States – Remote
💵 $57.4k - $67.5k / year
💰 Debt Financing on 2022-10
⏰ Full Time
🟢 Junior
💝 Customer Support
👻 Ghost score 14%
🔥 21 hours ago
Product Support Engineer managing incidents, SQL troubleshooting, monitoring, and stakeholder updates. Supporting CookUnity’s chef-powered meal delivery and marketplace operations.
🔥 22 hours ago
Support Specialist providing remote technical and workflow support for Patterson customers. Handling calls, troubleshooting software and equipment, documenting cases, and escalating issues.
🌽 Illinois – Remote
💵 $15 - $20 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
👻 Ghost score 0%
🔥 22 hours ago
Remote Support Specialist troubleshooting and programming customer building automation systems for Trane Technologies. Supporting field technicians and optimizing energy conservation for sustainable climate solutions.
🚗 Michigan – Remote
💵 $21 - $65 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
👻 Ghost score 0%
🔥 23 hours ago
Product technical support analyst managing incidents, triage, SLAs, and client communications. Supporting FIS financial technology products and improving knowledge bases and service processes.
🐊 Florida – Remote
💵 $27 - $46 / hour
💰 $8G Post IPO debt on 2025-05
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
👻 Ghost score 0%
🔥 23 hours ago
Product operations specialist supporting Pansophic Learning’s K-12 teaching and learning tools. Providing second-level support, vendor coordination, documentation, and training operations.
🇺🇸 United States – Remote
💵 $50k - $55k / year
⏰ Full Time
🟢 Junior
⚡️ Product Operations
🚫👨🎓 No degree required
👻 Ghost score 0%
🕒 Yesterday
Customer support specialist for Pizza Lucé, a Minneapolis restaurant brand, handling remote customer orders, deliveries, complaints, and menu questions. Resolving issues across phone, email, and live chat.
❄️ Minnesota – Remote
💵 $25 - $35 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
👻 Ghost score 0%
🕒 Yesterday
Customer Support Specialist troubleshooting acquiring and payment gateway issues for COLIBIX ONE, an AI-powered fintech payments company. Providing technical support, diagnostics, escalation, and client guidance.
🌐 Georgia, Poland, +3 more countries – Remote
⏳ Contract/Temporary
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
👻 Ghost score 14%
🗣️🇷🇺 Russian Required
🕒 Yesterday
Technical Support Associate providing Tier 2 support for LRN’s ethics and compliance LMS platform. Resolving customer issues via Zendesk, email, chat, and phone while meeting SLA and KPI targets.
🇵🇭 Philippines – Remote
💰 Venture Round on 2018-12
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
👻 Ghost score 11%
🕒 Yesterday
Product Specialist shaping AI products for UK local government services at ICS.AI. Managing Agile backlogs, specifications and documentation for AI-powered public-service solutions.
🇬🇧 United Kingdom – Remote
💵 £35k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🪄 Product Specialist
👻 Ghost score 10%
🕒 Yesterday
German-speaking customer support managing German property owners’ real-estate portfolios remotely. Handling damage claims, tenant inquiries, lettings, and owner requests without sales duties.
🗣️🇩🇪 German Required
🕒 Yesterday
Support Coordinator assisting Healthfirst care teams with member outreach, authorizations, and healthcare service coordination. Managing caseloads, documenting calls, and resolving service and onboarding issues.
🦌 Connecticut, New Jersey, +1 more states – Remote
💵 $34.9k - $54.6k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
👻 Ghost score 0%
🕒 Yesterday
Product Technical Support Analyst resolving client incidents and requests for FIS financial technology services. Managing triage, SLAs, documentation, and process improvements.
🐊 Florida – Remote
💵 $27 - $46 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
👻 Ghost score 0%
🕒 Yesterday
Remote Customer Support Specialist resolving customer issues for Myant’s connected-textile healthcare platform. Managing interactions, escalations, and service KPIs across calls and email.
🕒 Yesterday
Remote Support Specialist troubleshooting and programming customer building automation systems for Trane Technologies. Supporting field technicians and optimizing energy use through remote digital services.
🏈 Ohio, Michigan, +1 more states – Remote
💵 $21 - $65 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
👻 Ghost score 0%
🕒 2 days ago
Remote Product Specialist leading HVAC product focus areas and driving sales through U.S. distribution partners. Supporting product quality, training, technical materials, and escalated field issues.
🇺🇸 United States – Remote
⏰ Full Time
🟠 Senior
🔴 Lead
🪄 Product Specialist
🦅 H1B Visa Sponsor
👻 Ghost score 10%
🕒 2 days ago
Customer Support Specialist supporting Texada’s cloud software for equipment dealerships and rental businesses. Troubleshooting customer issues and coordinating support across North America, Australia, and New Zealand.
🇨🇦 Canada – Remote
💵 $64.2k - $74.5k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
👻 Ghost score 0%
🕒 3 days ago
Product Support Specialist supporting merchants using Affirm’s pay-over-time platform. Troubleshooting technical issues, improving support processes, and guiding product feedback.
🇨🇦 Canada – Remote
💵 $55k - $75k / year
💰 Post-IPO Equity on 2021-01
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
👻 Ghost score 1%
🗣️🇫🇷 French Required
🕒 3 days ago
Product Support Representative supporting customers using Fieldguide’s audit and assurance automation software. Troubleshooting platform issues and improving onboarding, retention, and product feedback.
🇺🇸 United States – Remote
💵 $52k - $75k / year
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
👻 Ghost score 20%
+241 More Product Support Specialist Jobs Available!
The average salary for remote product support specialists is $68,899 per year. This is based on data from 166 job openings. Our advanced AI searches the internet for remote job openings and posts them on our website. We use the salary data from these job postings to calculate salary expectations.
Below is a breakdown of salary data by years of experience:
| Experience | Number of roles analyzed | Average Salary |
|---|---|---|
🟢 Junior Product Support Specialist (1-2 yrs) | 85 | $67,836 |
🟡 Mid-level Product Support Specialist (2-4 yrs) | 81 | $70,015 |
We analyzed 144 job listings in the last year and found it takes about 42 days for employers to close a job opening.
We reviewed 179 job postings and found the top 10 skills employers are asking for most often are:
You need strong communication and problem-solving skills, proficiency in customer service tools and software, and a good understanding of the products you support. Technical skills may also be required, depending on the product, along with patience and empathy when dealing with customers.
Typically, a high school diploma or equivalent is required, though an associate’s or bachelor’s degree in a related field can be beneficial. Previous experience in customer support or a similar role is often preferred, along with knowledge of the specific products.
Responsibilities include assisting customers with product issues, troubleshooting technical problems, providing product information, documenting support interactions, and working closely with development teams to address recurring issues. You may also need to train customers on product usage.
Benefits include flexible work hours, no commuting costs, a comfortable work environment, and the opportunity to work from anywhere. Additionally, remote positions often provide better work-life balance and access to a diverse range of customers and companies.
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