Cloud Integrations Engineer

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 10%

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11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

💰 Private equity on 2021-10

B2B • Cybersecurity • Enterprise

11:11 Systems is a provider of a resilient cloud platform and managed IT services focused on helping organizations modernize, protect, and manage their infrastructure. They offer managed public and private cloud, high-performance object storage, backup (including Veeam and Cohesity), disaster recovery as a service (DRaaS), and a suite of security services such as continuous risk scanning, managed detection and response (MDR), managed SIEM, and EDR. They also provide networking solutions (SD‑WAN, SASE, managed connectivity), consulting, and a Cloud Console for centralized management, targeting enterprise and professional customers.

📋 Description

• Support and guarantee a positive migration experience for all 11:11 clients • Plan, provision, migrate, and optimize organization cloud-based customers • Drive customer success through effective integration and customer relationship management • Deliver migration services aligned with 11:11 Systems’ integration strategy • Triage incoming migration requests and plan technical requirements with the team • Act as a technical escalation point to resolve customer migration and integration problems • Escalate and collaborate with Operations, Infrastructure, Development, and other internal teams • Own project tickets and ticket escalations within the area of responsibility • Follow company service management best practices • Deliver superior customer service while maintaining professional relationships • Mitigate migration-related incidents and problems • Collaborate with vendors for support needs and escalate customer tickets to vendor support as needed • Enhance team efficiency by taking ownership of new and different requests • Handle company data and information according to data-handling agreements, procedures, and policies • Review and follow company policies, data privacy practices, annual compliance training, and policy acknowledgements • Perform other duties as assigned • Report to the Manager of Cloud Integrations

🎯 Requirements

• Bachelor’s degree in a related field or equivalent work experience required • 4+ years recent experience as a technical, hands-on, enterprise VMware administrator • Extensive knowledge and experience using VMware management tools, including vCenter, vCloud Director, and VMware Configuration Manager • Working experience managing scalable, highly available, mission-critical virtualized VMware infrastructures • Experience implementing and managing multiple virtual environments • Solid understanding of and experience with virtualization technologies such as VMware, OpenStack, and AWS • Understanding of cloud-based infrastructure services such as BaaS, IaaS, and DRaaS • 4+ years of experience as a technical support representative with extensive hands-on troubleshooting • Excellent communication skills, high energy, positive attitude, and aptitude for professional growth • Detail- and goal-oriented with demonstrated technical knowledge and consultative skills • Ability to pursue positive outcomes for assigned tasks independently • Must be able to work in the assigned country without visa sponsorship

🏖️ Benefits

• Full-time employment • Reasonable accommodation for qualified individuals with disabilities