Enterprise Solutions Manager

🕒 July 6

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11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

💰 Private equity on 2021-10

B2B • Cybersecurity • Enterprise

11:11 Systems is a provider of a resilient cloud platform and managed IT services focused on helping organizations modernize, protect, and manage their infrastructure. They offer managed public and private cloud, high-performance object storage, backup (including Veeam and Cohesity), disaster recovery as a service (DRaaS), and a suite of security services such as continuous risk scanning, managed detection and response (MDR), managed SIEM, and EDR. They also provide networking solutions (SD‑WAN, SASE, managed connectivity), consulting, and a Cloud Console for centralized management, targeting enterprise and professional customers.

📋 Description

• Lead and manage technical service delivery on large & complex accounts. • Direct the design, implementation, and lifecycle management of solutions. • Provide strategic business and technology support to customers. • Document and understand the customer’s current and future business goals and challenges. • Implement and manage effective governance practices across contracted scope of responsibilities. • Develop highly productive customer relationships and become a Trusted Advisor. • Direct lifecycle management (LCM) activities to maintain up-to-date technical documentation. • Develop recovery strategies to meet customer requirements and conduct periodic testing. • Identify sales opportunities and collaborate with Account Executives to grow revenue. • Meet/Exceed SLA targets by driving service management disciplines around incident, change, and problem management. • Develop content and lead Monthly Service Reviews and Quarterly Business Reviews (QBRs).

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field • 10+ years of professional IT experience with at least 3 years of demonstrated experience related to Enterprise focused TAM role, Solution Architecture and Customer facing Service delivery experience within complex environments. • Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, Cloud etc • At least one professional certification (eg. ITILv3, TOGAF, PRINCE2 etc.), or equivalent demonstrable skills and experience • Functional knowledge and experience on following: Windows Server Virtualization; including VMWare & Hyper-Vs Networking; including routing and switching, security, and firewalls Storage & backup services/administration Database; Understanding of data models and data flows in complex multitier database and application environments. • Unix/Linux BCP & DR scenarios/solutions Knowledge of Multi-Tier Application architecture design • Strong interpersonal skills, customer service skills and communication skills • Problem-solving skills to be able to resolve technical issues. • Ability to train customers to use systems and software. • Must be legally eligible to work without visa sponsorship

🏖️ Benefits

• Comprehensive healthcare plan options • Retirement plan with company match • Life, other supplemental insurances • Paid time off and company holidays • New Parent Leave • Wellness programs