Senior Cloud Network Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🛜 Network Engineer / Network Administrator

👻 Ghost score 10%

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11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

💰 Private equity on 2021-10

B2B • Cybersecurity • Enterprise

11:11 Systems is a provider of a resilient cloud platform and managed IT services focused on helping organizations modernize, protect, and manage their infrastructure. They offer managed public and private cloud, high-performance object storage, backup (including Veeam and Cohesity), disaster recovery as a service (DRaaS), and a suite of security services such as continuous risk scanning, managed detection and response (MDR), managed SIEM, and EDR. They also provide networking solutions (SD‑WAN, SASE, managed connectivity), consulting, and a Cloud Console for centralized management, targeting enterprise and professional customers.

📋 Description

• Provide dedicated customer-facing support for 11:11 Systems’ cloud network systems, including configuration, troubleshooting, monitoring, and complex escalations • Own and provide accountability for assigned responsibilities involving cloud network systems • Lead network troubleshooting during incidents and resolve issues within SLA commitments • Participate in on-call rotation • Document work in the company ticketing system and maintain knowledge-base documentation • Develop and maintain custom reporting, platform-specific build and support documentation, diagrams, and Customer Design Requirements (CDRs) • Assist with detailed Service Incident Reports (SIRs), including root-cause analysis and preventative measures • Plan and execute changes for incidents, customer requests, lifecycle, implementation, and decommission projects, often outside normal business hours • Triage incident, change, and request tickets for Enterprise Cloud Infrastructure and Disaster Recovery customers • Manage switches, firewalls, load balancers, IPSEC VPNs, and WAN networking configurations • Implement and administer network security hardware and software while enforcing network security policy • Provide overflow support for Cloud Services deployment engineering functions • Support the Network Solution Architect team regarding customer network designs • Pursue advanced certifications and stay current with Cisco, F5, and VMware technologies • Follow 11:11 Systems service-management best practices • Handle company data and information according to data-handling agreements, procedures, and policies • Review and follow company policies, data-privacy practices, annual compliance training, and policy acknowledgements • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in technical discipline or related field experience • 10+ years recent experience as a technical, hands-on, Cisco-based network engineer • Cisco CCNP/CCIE certified with documented work experience • Experience working with global data center environments • Solid experience supporting and implementing virtualization clusters (VMware) and software-defined networking, including VMware NSX • Expert-level experience with Cisco Nexus, Catalyst, ASA/ASR, and F5 LTM, APM, ASM hardware platforms • Excellent troubleshooting skills • Experience managing enterprise-scale, highly available, mission-critical network infrastructure • U.S. Citizenship required • Preferred: expert-level experience with BGP and OSPF • Preferred: experience with Citrix, Fortigate, Netscaler, SonicWall, and Juniper equipment • Preferred: professional experience in consulting or enterprise customer-facing technical support • Preferred: senior-level experience with network design and architecting network topologies for diverse environments • Ability to pursue positive outcomes for assigned tasks independently • Ability to perform each essential function satisfactorily; reasonable accommodation may be made for qualified individuals with disabilities

🏖️ Benefits

• Full-time remote position • On-call rotation participation • Opportunity to pursue advanced certifications • Annual compliance training certification and policy acknowledgements