11:11 Systems
1001 - 5000 employees
Founded 2020
🤝 B2B
🔒 Cybersecurity
🏢 Enterprise
💰 Private equity on 2021-10
B2B • Cybersecurity • Enterprise
11:11 Systems is a provider of a resilient cloud platform and managed IT services focused on helping organizations modernize, protect, and manage their infrastructure. They offer managed public and private cloud, high-performance object storage, backup (including Veeam and Cohesity), disaster recovery as a service (DRaaS), and a suite of security services such as continuous risk scanning, managed detection and response (MDR), managed SIEM, and EDR. They also provide networking solutions (SD‑WAN, SASE, managed connectivity), consulting, and a Cloud Console for centralized management, targeting enterprise and professional customers.
Senior Customer Success Manager
🕒 July 6
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11:11 Systems
1001 - 5000 employees
Founded 2020
🤝 B2B
🔒 Cybersecurity
🏢 Enterprise
💰 Private equity on 2021-10
B2B • Cybersecurity • Enterprise
11:11 Systems is a provider of a resilient cloud platform and managed IT services focused on helping organizations modernize, protect, and manage their infrastructure. They offer managed public and private cloud, high-performance object storage, backup (including Veeam and Cohesity), disaster recovery as a service (DRaaS), and a suite of security services such as continuous risk scanning, managed detection and response (MDR), managed SIEM, and EDR. They also provide networking solutions (SD‑WAN, SASE, managed connectivity), consulting, and a Cloud Console for centralized management, targeting enterprise and professional customers.
📋 Description
• Develop a deep understanding of customer needs/goals • Ensure that teams have a shared definition of success • Leverage problem solving to help customers reach business goals • Deliver QBRs or MBRs demonstrating key business objectives • Facilitate customer training on key support applications • Contribute to development of Customer Success organization • Cultivate Internal and External customer relationships • Assist with recognizing key growth opportunities for customers
🎯 Requirements
• 5+ years of experience in customer success or account management • Experience managing large accounts, with 5-figure+ contract MRR • Advanced knowledge in a CRM (Salesforce) • Experience managing customer success for larger and more complex requirements • Excellent communication and interpersonal skills • Ability to manage multiple projects, activities, and tasks simultaneously • Ability to sustain business growth and profitability by maximizing value • Must be legally eligible to work in US without visa sponsorship.
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