Contract Specialist, Cloud Integrations

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🏢 Enterprise

🔒 Cybersecurity

🤝 B2B

💰 Private equity on 2021-10

Enterprise • Cybersecurity • B2B

11:11 Systems is a managed cloud and IT resilience provider operating an award‑winning resilient cloud platform. The company offers managed public and private cloud, high‑performance object storage, backup and disaster‑recovery-as-a-service (DRaaS), managed security services (MDR, SIEM, EDR, zero trust), and networking solutions (SD‑WAN, SASE, multi‑cloud connectivity), plus consulting and continuity services for enterprise customers. 11:11 positions itself as a VMware Pinnacle Partner and emphasizes modernization, protection, and management of mission‑critical workloads for organizations across regulated industries.

📋 Description

• Prepare customer contracts, order documentation, and related paperwork for Cloud Integrations services and migrations • Manage and process a high volume of transactions; validate scope, pricing, terms, service details, and customer requirements • Maintain contract, order, customer, and migration records in Salesforce, ticketing systems, knowledge bases, and operational tracking tools • Coordinate with engineers, Project Managers, Service Operations, Sales, Account Executives, Legal, Finance/Billing, Products, customers, and vendors • Identify, triage, document, escalate, and track quoting, system, and process issues through resolution • Obtain approvals and send contract documentation for signature through DocuSign • Notify relevant departments of executed contracts, amendments, terminations, NDAs, novations, and other changes • Partner with Sales to ensure opportunity values are populated throughout the sales cycle and generate supporting reports • Validate opportunity and revenue data, support reconciliation and cleanup, assist with invoice or credit requests, and manage Salesforce deployment dates • Track customer commitments, migration milestones, escalations, risks, and deliverables while providing status updates • Follow company ethics, data-handling, privacy, compliance, and policy requirements • Perform additional duties as assigned

🎯 Requirements

• Bachelor's or University degree in business, operations, technology, or a related field of study, or equivalent years of related work experience required • 3+ years of experience in contract administration, sales operations, service operations, or a related customer- or transaction-support role • Demonstrated understanding of quote-to-order and contract-processing workflows, including complex multi-service or multi-client transactions • Experience with CRM, ticketing, or operational systems • Working knowledge of cloud infrastructure, managed services, customer migrations, or related technical service environments • Proficiency with Microsoft Office products • Must be legally eligible to work in the United States without visa sponsorship • Demonstrated customer-first mindset • Ownership, accountability, and follow-through in managing transactions, issues, and commitments • Clear verbal and written communication, including the ability to explain process or technical information to non-technical audiences • Detail-oriented, organized, proactive, and able to manage competing priorities under strict deadlines • Salesforce and ServiceNow or similar platforms preferred • Familiarity with BaaS, IaaS, DRaaS, virtualization, connectivity services, and DocuSign preferred • ITIL Foundation or a similar service-management certification preferred

🏖️ Benefits

• Full-time remote work • Reasonable accommodation for qualified individuals with disabilities