Patient Coordinator Lead

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

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1nHealth

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $2M Seed Round on 2020-03

Healthcare • Consulting • Logistics

1nHealth is a company focused on revolutionizing patient recruitment for clinical trials. They specialize in helping clinical trial sponsors overcome challenges related to study delays and inefficiencies by providing tailored recruitment strategies, high-touch patient engagement, and a comprehensive data tracking platform. With experience across multiple therapeutic areas, 1nHealth aims to enhance enrollment processes and ensure compliance with industry regulations, ultimately facilitating better outcomes for clinical research.

📋 Description

• Manage a high volume of inbound and outbound calls • Conduct thorough remote pre-screening calls with potential candidates according to trial protocols • Gather medical history, demographics, and other relevant information • Explain clinical trial purposes, eligibility criteria, and associated risks or benefits • Build relationships with potential participants • Assess patient information and determine clinical-trial eligibility using medical terminology • Use Microsoft Outlook, SharePoint, RingCentral, Slack, Microsoft Teams, and other software for calls, documentation, and team communication • Meet or exceed KPIs related to pre-qualified referrals, enrollment rates, and conversion ratios • Maintain accurate patient-interaction records in compliance with regulatory and trial-specific requirements • Adhere to quality-assurance protocols • Participate in ongoing training on trial protocols, regulatory requirements, and patient engagement • Provide timely updates on patient status, referral outcomes, and issues • Review contractor PC recorded calls for script, regulatory, and quality-standard adherence • Monitor KPI dashboards and identify performance trends, gaps, and improvement opportunities • Deliver individualized coaching and feedback to each contractor PC direct report at least twice monthly • Escalate unresolved performance concerns to the PC Team Lead • Recommend contractor PCs for performance-based bonuses • Review and approve contractor PC timesheets weekly • Generate monthly contractor-hours invoices and submit them to the PC Team Lead • Collaborate with the PC Team Lead and Enrollment Operations Manager on PC department process improvements

🎯 Requirements

• Minimum of 3 years of experience in a call center environment • At least 1 year in a healthcare or clinical research industry patient-facing screening role • Prior supervisory, coaching, or team lead experience strongly preferred • Strong verbal and written communication skills • Ability to convey complex medical information clearly and effectively • Ability to deliver constructive feedback in a professional, empathetic, and results-oriented manner • Proficiency in remote communication and productivity tools including RingCentral, Slack, and Microsoft Office Suite • Solid knowledge of medical terminology and clinical trial processes • Ability to multitask, prioritize workload, and manage competing responsibilities in a fully remote, fast-paced environment • Excellent organizational skills and attention to detail • Comfort with data-driven performance management • GCP (Good Clinical Practice) certification or willingness to obtain certification within a specified timeframe • Comfortable using computers and adapting to new software applications as needed

🏖️ Benefits

• 100% remote work • Access to employee discount program • 401(k) with employer contribution • Employer-covered basic Life Insurance

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