Senior Digital Customer Success Campaign Manager

🔥 1 minute ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $121k - $146.5k / year

⏰ Full Time

🟠 Senior

📈 Performance Marketing

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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1Password

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

📋 Description

• Own and evolve digital customer success programs across the customer lifecycle • Design, launch, and optimize targeted digital journeys from onboarding through activation, adoption, and growth • Build scalable customer journeys using content-led interventions and targeted human engagement • Identify customer signals, behaviors, milestones, and friction points indicating progress, risk, or opportunity • Translate customer and product insights into triggered programs and campaigns • Draft, edit, and optimize customer-facing email campaigns, journey messaging, and supporting content • Monitor activation, deployment, engagement, retention, expansion, churn, and content interaction metrics • Conduct A/B testing, cohort analysis, and message iteration • Partner with Data, Product, Customer Success Operations, Content, and Voice of Customer teams • Build dashboards and reporting to track program health and recommend improvements • Use AI tools and emerging technologies to accelerate campaign creation, analysis, experimentation, and optimization • Report to the Senior Manager, Digital Customer Success as an individual contributor

🎯 Requirements

• 6+ years of experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, Customer Success Operations, Product-Led Growth, or a related SaaS environment • Demonstrated success building and owning lifecycle or digital success programs with measurable business impact • Experience creating scalable campaigns, workflows, or journeys rather than managing a book of business • Strong understanding of onboarding, activation, adoption, retention, expansion, renewal, and risk management motions • Ability to interpret customer and product signals, identify patterns, and translate them into campaign strategies and measurable interventions • Strong written and verbal communication skills • Hands-on experience with Gainsight, Salesforce, Marketo, Outreach, or similar platforms • Experience collaborating across Customer Success, Product, Support, Operations, Marketing, Content, and Data teams • Comfort working in changing environments and building new programs, processes, and operating models from the ground up • Experience using Artificial Intelligence tools is preferred • Experience with 1Password and/or cybersecurity is valued • Must already be legally authorized to work in the United States or Canada; no work authorization, relocation assistance, or sponsorship/transferring of a visa offered • Successful applicants must complete a background check

🏖️ Benefits

• Health benefits • Dental benefits • 401(k) or RRSP, depending on country • Generous paid time off • Equity grant / RSU program • Incentive programs, where applicable • Maternity and parental leave top-up programs • Retirement matching program • Free 1Password account • Paid volunteer days • Peer-to-peer recognition through Bonusly • Remote-first work environment • In-person onboarding in Toronto for all go-to-market roles • Occasional travel to offsites, department meetings, and customer events • Accommodation available upon request during recruitment