Senior Engineering Manager, App Excellence

🔥 1 minute ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $230k - $334k / year

⏰ Full Time

🟠 Senior

👮‍♀️ Software Engineering Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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1Password

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

📋 Description

• Set the strategy and operating model for App Excellence across desktop, mobile, and browser extension teams • Lead through Engineering Managers, Team Leads, Staff Engineers, and other senior technical leaders • Establish shared practices for operational health, observability, quality, release readiness, and protection of critical customer journeys • Connect Bad User Days, crashes, latency, incidents, and key-flow success to prioritization and roadmap decisions • Drive cross-team planning and trade-offs across platform compatibility, release, build, CI, and shared dependencies • Build partnerships across Engineering, Product, Design, Security, Release Operations, and other stakeholders • Represent App Excellence in organizational planning, capacity planning, and senior leadership discussions • Hire, coach, and develop managers and senior technical leaders • Identify systemic risks and create durable mechanisms improving delivery and customer outcomes • Lead App Excellence as a connected system across macOS, Windows, Linux, iOS, Android, Chrome, Firefox, Brave, Edge, and Safari • Own systems connecting customer health signals to engineering action, including reliability metrics, incident response, quality standards, compatibility planning, and dependency management

🎯 Requirements

• Significant experience leading software engineering teams, including managing or developing other engineering leaders • Demonstrated ability to lead across multiple teams, products, or technical domains with shared dependencies • Experience setting strategy, shaping an operating model, and turning ambiguous problems into clear priorities and measurable outcomes • Strong judgment balancing delivery speed, quality, reliability, customer impact, and long-term technical health • Track record of effective partnerships across Engineering, Product, Design, and other functions • Experience using operational data, customer signals, and delivery metrics to guide decisions • Excellent written and verbal communication • People-first leadership approach and commitment to inclusive, healthy, high-performing teams • Experience in cybersecurity SaaS is requested in the application form • Must already live in and be legally authorized to work in the United States or Canada • No work authorization, relocation assistance, or visa sponsorship/transferring offered • Successful applicants must complete a background check

🏖️ Benefits

• Health benefits • Dental benefits • 401(k) • RRSP • Generous paid time off • Equity grant • Incentive programs, where applicable • Maternity and parental leave top-up programs • RSU program for most employees • Retirement matching program • Free 1Password account • Paid volunteer days • Peer-to-peer recognition through Bonusly • Remote-first work environment • Travel for in-person engagement, including annual department-wide offsites, team meetings, and customer/industry events • Accommodation available upon request during the recruitment process

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