Senior Implementation Project Manager

🔥 3 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $106k - $148k / year

⏰ Full Time

🟠 Senior

👷‍♀️ Project Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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1Password

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

📋 Description

• Lead complex and enterprise customer implementations from discovery through launch and transition to ongoing success • Own scope, timelines, dependencies, risks, and next steps • Establish operating models for customer engagements, including integrated plans, governance, communication rhythms, decision rights, escalation paths, and documentation • Partner with customer executives, sponsors, champions, technical owners, and internal teams to understand business and security goals • Guide implementation decisions • Coordinate with Technical Account Managers, Customer Success Managers, Account Executives, Product partners, Implementation Consultants, and other specialists • Lead kickoffs, discovery sessions, status meetings, executive updates, launch-readiness reviews, and transition activities • Diagnose root causes in ambiguous or at-risk engagements • Manage tradeoffs, create recovery plans, and communicate recommended actions • Mentor and coach project management colleagues • Create reusable guidance and playbooks • Identify improvements that strengthen delivery consistency and customer experience • Use AI to support research, preparation, documentation, workflows, and customer engagement • Report to the Manager, Implementation Project Management

🎯 Requirements

• 5+ years of experience in project management, implementation, professional services, or a related field within B2B SaaS • Experience leading complex customer implementations involving multiple workstreams, changing conditions, competing priorities, and diverse stakeholder groups • Experience delivering paid professional services or implementation packages, including managing scope, tracking project time, and delivering within agreed timelines • Ability to translate customer goals into practical strategies, project plans, milestones, decisions, and next steps • Ability to surface risks and dependencies early • Clear communication with technical and business stakeholders, including executive audiences • Ability to lead difficult conversations with sound recommendations • Strong technical curiosity and ability to learn products quickly • Familiarity with SaaS, identity providers, SSO, SCIM, Active Directory, CLI, endpoint management, or device trust • PMP certification • Commitment to mentoring colleagues, improving delivery practices, and using AI responsibly • Must already be legally authorized to work in the United States or Canada; 1Password does not offer work authorization, relocation assistance, sponsorship, or visa transfer

🏖️ Benefits

• Immediate participation in 1Password's benefits program, including health and dental benefits • 401(k) for USA-based roles • RRSP for Canada-based roles • Generous paid time off • Equity grant • Participation in incentive programs, where applicable • Maternity and parental leave top-up programs • Competitive health benefits • RSU program for most employees • Retirement matching program • Free 1Password account • Paid volunteer days • Peer-to-peer recognition through Bonusly • Remote-first work environment • Occasional travel to department-wide offsites, quarterly department meetings, and customer events • In-person onboarding in Toronto for all go-to-market roles • Accommodation available upon request during the recruitment process

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