Service Desk Analyst II

Job not on LinkedIn

🔥 2 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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1Path

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

1Path is a technology service provider specializing in IT support and cybersecurity solutions for midmarket businesses. They offer a range of services including fully-managed IT support, co-managed IT services, business process outsourcing, and advanced cybersecurity measures. 1Path's approach focuses on delivering enterprise-grade technology and reliable support tailored to the unique needs of each client, ensuring high levels of security and operational efficiency.

📋 Description

• Act as an escalation resource for Service Desk Analyst I issues involving advanced troubleshooting or multi-system impact • Troubleshoot and resolve complex issues involving desktops, servers, virtual environments, networking, storage, and business-critical applications • Perform advanced user and system administration tasks within defined scope and documented standards • Identify root causes of recurring or escalated issues and recommend corrective actions • Support installation, configuration, and troubleshooting of servers, virtualization platforms, backup solutions, and cloud services • Collaborate with Systems Engineering, Cloud, and Project teams during implementations, transitions, and incident resolution • Mentor and provide technical guidance to Service Desk Analyst I team members • Create, maintain, and improve technical documentation, standard operating procedures, and knowledge base articles • Execute and validate scripted tasks, maintenance activities, and approved automation workflows • Provide high-quality end-user and service desk support while maintaining customer service and operational discipline

🎯 Requirements

• 3+ years of experience providing end-user and service desk support in a professional IT environment • Industry-recognized IT certifications relevant to the role preferred, such as CompTIA Network+, Microsoft, or VMware • Experience working in a ticket-based support or service desk environment • Experience working within an MSP or multi-client environment • Transferable experience from customer-facing technical, retail IT, help desk, or internal IT roles will be considered • High school diploma or equivalent required • Advanced troubleshooting of Windows and macOS operating systems • Strong working knowledge of Active Directory, Group Policy, and identity management platforms • Practical experience supporting Windows Server and virtualization platforms such as Hyper-V and VMware • Working knowledge of TCP/IP networking, VPN technologies, and business-class firewalls • Familiarity with backup systems, storage concepts, and disaster recovery fundamentals • Experience troubleshooting Active Directory, Microsoft 365 / Entra ID, Exchange, and virtual desktop environments • Understanding of security best practices including MFA, endpoint protection, email security, and incident awareness • May be required to participate in an on-call or after-hours support rotation • Valid driver's license and reliable transportation may be required • Periodic local travel to client locations may be required • Must successfully pass state and federal background checks • Must handle client and company information responsibly and follow security and data privacy procedures • RedHelm is unable to support visa sponsorship for those living in the United States and working under an H1B visa

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • 401(k) program • Paid time off • Floating holidays • Paid holidays • Growth, flexibility, and long-term development opportunities