Client Operations & After-Hours Support Virtual Assistant

Job not on LinkedIn

🔥 7 minutes ago

🏄 California – Remote

🏄 California – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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20four7VA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.

📋 Description

• Monitor designated business phone and text lines during the shift • Follow established protocols for last-minute cancellations and urgent situations • Coordinate replacement coverage when required • Recognize labor-related notifications and promptly alert the appropriate team member • Confirm scheduled care providers have arrived as expected • Document incidents clearly for the daytime team • Provide calm, professional communication to clients and team members • Maintain accurate lead records, follow-up statuses, and sales-pipeline information • Send approved first-touch and follow-up messages to new inquiries • Assist with email campaigns and segmented communications • Set up new clients across company systems after contracts are signed • Maintain client records, calendar reminders, forms, and lifecycle information • Track outstanding client items and follow up as needed • Assist with payment-status tracking and recurring operational reports • Maintain applicant records and candidate statuses • Schedule interviews and screening calls • Send documented candidate communications and collect required information • Assist with new-hire system access, calendars, and onboarding materials • Support data cleanup, process documentation, research, and operational projects • Use established systems and AI workflows to improve day-to-day efficiency • Deliver task-specific remote services to support client efficiency, service delivery, and operational functions

🎯 Requirements

• Customer service, client operations, account support, or administrative experience required • Strong spoken and written English required • Experience with lead follow-up, CRM management, or client lifecycle administration preferred • Strong technical aptitude and ability to learn unfamiliar software strongly preferred • Basic AI literacy required; Claude experience strongly preferred • Family services experience a plus • Ability to work independently during designated after-hours coverage required • Exceptional customer-service mindset required • Calm and composed when unexpected situations arise • Warm, professional, and empathetic communicator required • Highly organized and detail-oriented • Comfortable working independently for much of the shift • Fast, self-directed learner who adapts easily to new systems • Strong judgment and ability to follow written protocols • AI-open and interested in using technology to improve workflows • Discreet with sensitive client and family information • Signed confidentiality agreement required • Working knowledge preferred: Google Workspace, Slack, Notion, Canva, Claude / AI Tools • Client systems to learn: Doula Connect, Dubsado, Quo, Clockify, Calendly, Kajabi, Eventbrite, Typeform, Indeed, Zapier, Zoom / Loom • Native or near-native English accent required • Availability for approximately 25 contracted hours per week, Monday through Friday, generally 4:30 PM–9:30 PM PST

🏖️ Benefits

• Competitive rates • Weekly payments • Various open roles are available • Free training and upskilling • Constant support and guidance • A vibrant community always ready to support you • Additional hours may become available as the company grows and the VA demonstrates strong performance