Customer Scheduling & Program Support Virtual Assistant

🔥 12 hours ago

🗽 New York – Remote

🗽 New York – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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20four7VA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.

📋 Description

• Call newly assigned customers to schedule initial energy audits • Explain the EmPower+ process using client-provided information • Schedule approximately 2–3 visits per day based on technician availability • Plan appointments with awareness of travel distance and geography throughout downstate New York • Confirm appointments and conduct reminder calls • Reschedule visits when needed • Escalate technical customer questions to the appropriate team member • Follow up on unsigned contracts and required documents • Assist customers with basic electronic-signature questions • Send approved SMS messages and follow-up communications • Remind customers about upcoming visits and preparation requirements • Track outstanding customer actions until completed • Work from automatically generated tasks in Zoho CRM • Log notes and update customer information • Create follow-up tasks when required • Maintain accurate appointment and project records • Review records for missing information • Keep assigned customer tasks moving throughout the workday • Provide remote business support services to a New York-based energy-efficiency installation company serving customers through New York State's EmPower+ program

🎯 Requirements

• Previous customer service, scheduling, call center, account support, or administrative experience required • Strong phone communication required • CRM experience required • Appointment scheduling and follow-up experience strongly preferred • Strong data-entry and documentation skills • Experience working with U.S.-based consumers strongly preferred • Construction, energy-efficiency, home services, or government-program experience is a plus but not required • Strong geographical awareness of New York City and ability to plan appointments efficiently • Excellent spoken English • Strong customer-service background • Patient but able to communicate firmly when needed • Comfortable dealing with a wide range of customer personalities • Strong follow-up and scheduling habits • Highly dependable and consistent • Able to work independently from CRM-generated tasks • Organized and detail-oriented • Comfortable learning a government-funded program and basic construction terminology • Knowledge of Zoho CRM required • Knowledge of client-provided VoIP/dialer system required • Knowledge of SMS/messaging tools required • Knowledge of calendar and scheduling systems required • Knowledge of Microsoft Office or Google Workspace required • Native or near-native English accent required • Availability for 40 contracted hours per week, Monday through Friday, 9:00 AM–5:00 PM EST

🏖️ Benefits

• Competitive rates • Weekly payments • Various open roles are available • Free training and upskilling • Constant support and guidance • A vibrant community always ready to support you • Independent contractor engagement under a Master Services Agreement and Statement of Work