Helpline Counselor, Weekend Overnights

🔥 29 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $45k / year

⏰ Full Time

🟢 Junior

🛋️ Counselor

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211 Broward

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

🤝 Non-profit

🏥 Healthcare

Non-profit • Healthcare

211 Broward is a live, 24-hour comprehensive helpline serving Broward County that provides crisis support, suicide prevention, mental health and substance use referrals, and connection to community resources across domains such as housing, food, childcare, veteran services, special needs, older adult care, and disaster/emergency assistance. The service is free, confidential, and accredited; it maintains data and resource mapping, offers outreach and training, and runs specialized programs like TeenSpace and Mission United for military and veterans.

📋 Description

• Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat

🎯 Requirements

• Be a Florida resident residing within the state • Have a secure, quiet, and confidential workspace with reliable internet • Be free from caregiver responsibilities during work hours • Be able to pass a level two (2) DCF background check and drug test prior to employment • Meet or exceed our education requirement: • - A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care OR • - An associate's degree plus two (2)+ years of experience in suicide/crisis intervention • Have a minimum typing speed of 30 WPM • Be comfortable with a phone and virtual chat-based work environment • Be available remotely during the day Monday-Friday for nine (9) weeks of initial training to begin in September 2026 (hours will change to your permanent schedule once training is complete) • Commit to working full shifts on Saturdays and Sundays as part of your regular schedule

🏖️ Benefits

• 100% employer-paid individual health, vision, dental, life, and short-term disability insurances (coverage begins after 60 days of employment) • Dependent health, vision, and dental plans available for purchase • 403(b) retirement plan with potential for variable annual employer contribution • Paid Time Off (PTO) available after three (3) FT working months (accrues at a rate of 8.00 hours per pay period, up to 16 days per year) • Sick Leave available with the first pay period (accrues at a rate of 1.85 hours per pay period, up to 6 days per year) • Nine (9) paid holidays throughout the year • 100% paid nine (9) week upfront training, plus future opportunities for employer-sponsored certifications • Work supplies such as company laptop, mouse, headset, paper, and pens