Service Delivery Manager

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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3stepIT

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1997

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

3stepIT is a global provider of end-to-end IT lifecycle and circular technology services that help organizations procure, deploy, manage, decommission, refurbish and resell workplace and data center devices. The company offers managed lifecycle solutions including IT asset disposition (ITAD), device financing, deployment and recovery, logistics/white-glove services, data sanitization, inventory management, value recovery/refurbishment and global trading, supported by asset management platforms. 3stepIT emphasizes security, sustainability and value recovery for enterprise and SMB customers, serving banks, governments and large brands with a focus on reducing waste and maximizing asset value.

📋 Description

• Oversee day-to-day global IT Asset Disposition (ITAD) service delivery operations • Ensure high-quality customer service, operational efficiency, and adherence to service-level agreements • Coordinate asset collection, logistics, processing, data erasure, refurbishment, remarketing, recycling, and reporting • Act as a link between customers, operations teams, logistics partners, refurbishment and recycling providers, and other service providers • Manage daily service delivery operations across multiple regions and facilities • Monitor SLA performance, identify risks, and implement corrective actions • Coordinate timely movement and processing of devices and materials • Escalate and resolve operational or customer service issues • Oversee work order creation, tracking, and management within internal systems • Maintain accurate documentation, reporting, account records, and action logs • Identify operational bottlenecks and drive continuous improvement initiatives • Support onboarding and coordination of new service or logistics partners • Support service expansion within accounts through operational insights and customer feedback • Serve as a primary contact for service-related customer communications and escalations • Participate in customer meetings, service reviews, and operational reporting discussions

🎯 Requirements

• Strong hands-on ITAD experience • Solid understanding of the secure, compliant, and efficient lifecycle management of IT assets • Strong customer relationship management and communication skills • Excellent communication skills in English • Excellent organizational skills and attention to detail • Ability to work collaboratively across functions and regions • Proficiency in Microsoft Suite/Microsoft 365, including Word, Excel, Outlook, and PowerPoint • Ability to quickly learn and work with customer-specific portals and systems • High level of professionalism and customer focus • Strong problem-solving abilities and proactive approach • Ability to work under pressure and meet deadlines • Adaptable and resourceful in dynamic situations • Strong leadership and team collaboration skills • 5+ years of experience in service delivery, customer operations, program coordination, or related operational management roles • Experience managing cross-functional operational processes and customer-facing service delivery activities • Proven track record for improving operational performance and customer satisfaction • Sponsorship is not provided for this role

🏖️ Benefits

• Bonus programs and excellence awards • Development programs, coaching, and workshops • Flexible culture • Health initiatives • Work-life balance • Opportunities to contribute to sustainability and community projects • Team challenges • Sports activities • Annual events