Service Delivery Manager

🕒 September 11

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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3stepIT

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1997

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

3stepIT is a global provider of end-to-end IT lifecycle and circular technology services that help organizations procure, deploy, manage, decommission, refurbish and resell workplace and data center devices. The company offers managed lifecycle solutions including IT asset disposition (ITAD), device financing, deployment and recovery, logistics/white-glove services, data sanitization, inventory management, value recovery/refurbishment and global trading, supported by asset management platforms. 3stepIT emphasizes security, sustainability and value recovery for enterprise and SMB customers, serving banks, governments and large brands with a focus on reducing waste and maximizing asset value.

📋 Description

• Oversee day-to-day global IT Asset Disposition service delivery operations • Manage service-level agreement performance and implement corrective actions • Ensure operational workflows align with customer expectations and contractual commitments • Coordinate asset collection, logistics, processing, data erasure, refurbishment, remarketing, recycling, and reporting • Coordinate operations, logistics, and service partners for timely movement and processing of devices and materials • Escalate and resolve operational or customer service issues • Oversee work order creation, tracking, and management in internal systems • Maintain accurate documentation, reporting, account records, and action logs • Identify operational bottlenecks and drive continuous improvement initiatives • Support onboarding and coordination of new service or logistics partners • Support service expansion within accounts through operational insights and customer feedback • Act as a primary contact for service-related customer communications and escalations • Participate in customer meetings, service reviews, and operational reporting discussions

🎯 Requirements

• Excellent communication skills in English • Excellent organizational skills and attention to detail • Ability to work collaboratively across functions and regions • Proficiency in Microsoft Suite/Microsoft 365 (Word, Excel, Outlook, PowerPoint) • Ability to quickly learn and work with customer-specific portals and systems • Understanding of ITAD, depot services, logistics coordination, or technology lifecycle management preferred • High level of professionalism and customer focus • Strong problem-solving abilities and proactive approach • Ability to work under pressure and meet deadlines • Adaptable and resourceful in dynamic situations • Strong leadership and team collaboration skills • 5+ years of experience in service delivery, customer operations, program coordination, or related operational management roles • Experience within IT services, ITAD, technology lifecycle management, logistics, or related industries preferred • Experience managing cross-functional operational processes and customer-facing service delivery activities • Proven track record for improving operational performance and customer satisfaction • Experience working within global or multi-regional environments preferred • Sponsorship is not provided for this role

🏖️ Benefits

• Bonus programs and excellence awards • Development programs, coaching, and workshops • Flexible culture, health initiatives, and work-life balance • Opportunities to contribute to sustainability and community projects • Team challenges, sports activities, and annual events