Customer Success Specialist

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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4DMedical

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🏥 Healthcare

🔧 Hardware

💰 $15M Post IPO equity on 2025-04

Healthcare • Hardware

4DMedical is a medical imaging company that develops analytical software and imaging technology to quantify lung function. Its products include CT:VQ (non-contrast ventilation–perfusion CT), XV technology (FDA-cleared), lung volume and density analyses, tools for early IPF detection, pulmonary hypertension assessment, and the XV Scanner hardware. The company positions its solutions for clinical care and research — including use cases for veterans exposed to airborne toxins — and holds regulatory clearances such as TGA approval and FDA clearance for aspects of its technology.

📋 Description

• Run portal training and onboarding for clinical end users, including pulmonologists, radiologists, CT technologists, nurse navigators, and program coordinators • Support workflow adoption and operational best practices during the early adoption phase of the customer journey • Serve as the day-to-day contact for an assigned portfolio of U.S. accounts • Field clinical questions regarding protocols, screening eligibility, and report workflow • Surface recurring issues for product fixes • Configure 4DMedical algorithms, workflows, and reporting settings to align with customer clinical and operational requirements • Share customer feedback and operational insights to improve internal processes • Provide first-line customer support and ticket triage • Own U.S. portal configuration and install verification

🎯 Requirements

• Hands-on clinical CT / radiology experience in a U.S. hospital or imaging center • Chest CT, pulmonary imaging or lung cancer screening strongly preferred • Direct exposure to PACS / RIS, DICOM routing / auto-send configuration and hospital imaging IT workflows from the clinical side • Formal clinical imaging training (radiologic technology program or equivalent) with hands-on CT experience • ARRT (R)(CT) or state-equivalent radiologic technologist credential desirable • Customer-facing applications, in-service / training, vendor support or SaaS / healthcare-IT technical support experience (Tier 1–2) desirable • Familiarity with Salesforce or a ticketing system desirable • Bachelor's degree desirable • Imaging-informatics exposure (CIIP-type knowledge) desirable • Salesforce / Jira / Confluence familiarity desirable • Successful candidates must undergo background checks and credentialing • Successful candidates must provide documentation such as I-9 verification • Current CV and mandatory Cover Letter required for application

🏖️ Benefits

• Flexible working hours • Opportunity to work from home • Full Health Dental and Vision insurance • Inclusive work environment • Background checks and credentialing • I-9 verification documentation support