Clinic Success Manager

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Triplemoon

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Triplemoon is a behavioral health company that integrates pediatric mental health services directly into primary care practices and employers’ offerings. They deliver evidence-based, collaborative care — including behavioral interventions, care coordination, psychiatric consultation, prescription management, and family education — supported by a patient-facing app and provider-facing workflows. Triplemoon partners with clinicians and organizations to expand access to pediatric behavioral health, improve outcomes, and create new revenue streams; many services are covered by commercial and Medicaid plans.

📋 Description

• Lead clinic onboarding through 30-60-90 day implementation milestones and beyond • Serve as the primary point of contact for clinic leadership, PCPs, behavioral health care managers, and billing staff • Support provider engagement and referral identification • Ensure clinic invoices are paid on time • Maintain a physical presence with clinics through regular programming of dinners, trainings/CEU, and other provider/admin engagement events • Identify clinics trending below performance targets and develop tailored action plans • Serve as a subject matter resource on collaborative care workflows, billing procedures, and tracking reimbursements • Navigate clinical partners' EMRs to upload and maintain accurate note sharing between behavioral health teams and clinic partners • Facilitate ad hoc consultations between PCP teams and Triplemoon's behavioral health team as needed • Contribute to clinic success playbook development as the program scales • Own relationships with a portfolio of pediatric primary care clinics from onboarding through ongoing optimization • Translate metrics into action, build trust with clinical champions, and ensure clinics achieve meaningful patient outcomes

🎯 Requirements

• 3–5 years of experience in customer success, account management, or inside sales in a healthcare services model • Familiarity with behavioral health, collaborative care, or value-based care models strongly preferred • Experience working in a primary care setting, particularly pediatric or family clinics • Exposure to a variety of clinical EHRs, including Office Practicum, eClinicalWorks, and Athena • Exceptional relationship-building skills across clinical and administrative audiences • Experience preparing executive-facing reports or QBR presentations • Strong project management and time management discipline • Past experience with continuous improvement or operational improvement efforts in a clinical setting • Tech-savvy/digital native required • Experience using digital collaboration tools such as Google apps, Asana, and Notion • Data analytics experience with ability to identify trends and translate insights into action • Willingness to dive in and belief that no task is too small • Bachelor's degree; clinical experience/credentials preferred • Ability to travel for on-site clinic visits, approximately 50% of the time • Ability to thrive in a fast-paced startup environment and adapt to evolving priorities • Past startup experience preferred

🏖️ Benefits

• Competitive salary • Benefits • Flexible work environment • Mission-driven work with measurable impact • Collaborative, low-ego team that values clinical integrity and continuous improvement • Opportunity to shape the clinic success function as we scale