Senior Customer Success Manager, Strategic

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $113.5k - $129.5k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Tebra

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 Debt Financing on 2022-07

Healthcare • Consulting • Marketing

Tebra is a comprehensive technology platform designed to streamline the operations of independent healthcare practices. It provides an all-in-one solution that optimizes practice efficiency by integrating electronic health records, revenue cycle management, and patient scheduling with over 130 healthcare systems. Tebra offers tools for practice growth, patient experience, care delivery, billing and payments, and data insights. The platform helps practices attract more patients, manage their reputation, enhance patient experience, and automate operations while ensuring full security and HIPAA compliance. Tebra is tailored for family medicine, pediatrics, primary care, and psychology specialties, enabling them to deliver better care, get paid faster, and gain deeper insights through data-driven practice management.

📋 Description

• Manage a high-value book of business with increasingly complex customer types, ensuring long-term retention and value realization • Develop structured value frameworks aligning product adoption to measurable outcomes • Conduct proactive outreach using customer health analytics and drive tailored interventions • Deliver advanced recommendations based on industry best practices, product expertise, and customer-specific growth opportunities • Meet or exceed quarterly ARR retention and expansion quotas, identifying whitespace and future product opportunities • Own complex and high-risk renewals, including stakeholder alignment, objection handling, and narrative development • Independently de-escalate customer challenges and proactively involve leadership with context and recommended paths forward • Participate in customer onboarding from the outset • Collaborate with Product, Marketing, Support, and Customer Success leadership on feedback, playbooks, and post-launch improvements • Mentor new Customer Success Managers • Demonstrate data-driven storytelling in customer updates, internal communications, and cross-functional initiatives

🎯 Requirements

• 5+ years of experience managing high-value, complex customers in a fast-paced SaaS or technology environment • Deep product and industry understanding; ability to translate needs into strategic recommendations and influence roadmap discussions • Advanced communication skills, including executive-level communication and data-driven storytelling • Proven ability to independently manage escalations, high-risk renewals, and complex customer situations • Consistent record of meeting or exceeding retention and expansion metrics, including elevated quotas • Demonstrated leadership through mentoring, cross-functional collaboration, and contribution to process/playbook improvements • Ability to synthesize data into actionable insights for customers and internal teams • Strong problem-solving skills, creative strategic thinking, and comfort navigating ambiguity

🏖️ Benefits

• Variable pay opportunity for eligible employees • Healthcare benefits • Dell work-from-home basics discount • Gympass health and fitness resources • Telus Employee Assistance Program and mental health resources