Senior Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $99.8k - $166.4k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

☁️ SaaS

💰 $500M Private Equity Round on 2019-01

Consulting • Logistics • SaaS

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Own the technical customer relationship for a portfolio of strategic Enterprise and Commercial Named accounts • Build, maintain, and advance tailored Customer Success Plans aligned with customer objectives, technical priorities, desired outcomes, and success criteria • Guide customer activation, adoption, optimization, and measurable value realization across the Veeam portfolio • Conduct health assessments, architecture reviews, protection strategy evaluations, and solution adoption planning • Assess recovery readiness, identify resilience improvements, and provide strategic recommendations • Facilitate recovery simulations, resilience reviews, and best-practice discussions • Monitor customer health signals and adoption trends, identify risks, develop mitigation plans, and improve retention outcomes • Partner with Account Executives and Customer Success leadership to identify expansion opportunities • Develop executive-ready business reviews, resilience reports, and success updates • Coordinate across Veeam teams to remove blockers and accelerate customer outcomes • Provide strategic guidance on data protection, recovery, cyber resilience, cloud adoption, operational efficiency, and portfolio optimization • Support a high-touch engagement model for a limited portfolio of high-value customers, typically accounts exceeding $200,000 in annual recurring revenue • Own the technical success plan and adoption roadmap supporting renewal and expansion strategy

🎯 Requirements

• 5+ years of experience in customer-facing technical roles such as Customer Success Engineering, Technical Account Management, Solutions Engineering, Consulting, Professional Services, or similar positions focused on data protection and recovery technologies • Strong technical expertise across backup and recovery, virtualization, operating systems, storage, cloud platforms, cybersecurity, and automation technologies • Experience designing and validating protection strategies, recovery preparedness programs, modernization initiatives, and migration projects • Ability to translate customer business objectives into technical roadmaps, adoption strategies, and measurable outcomes • Experience presenting technical, operational, and risk-based recommendations to senior stakeholders • Ability to manage multiple strategic customer relationships while driving measurable success outcomes • Consultative mindset and ability to adapt engagement strategies and success plans to varying customer priorities, technical environments, and business challenges • Experience conducting technical assessments, health reviews, architecture discussions, and executive business reviews • VMCE certification required or obtained within an agreed-upon timeframe following hire • Bonus: AWS, Azure, security, infrastructure, and enterprise platform certifications; enterprise-scale, cyber resilience, ransomware recovery, disaster recovery, and information security framework experience

🏖️ Benefits

• Unlimited paid time off • 12 paid holidays, including 4 global VeeaMe Days for self-care • 24 paid volunteer hours annually through Veeam Cares • Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents • Medical, dental, and vision coverage starting on your first day • Mental health support, therapy sessions, and digital wellness tools via the Employee Assistance Program • 401(k) retirement plan with company matching contributions • Fertility, adoption, and surrogacy support through Maven • AirVet: 24/7 virtual veterinary care at no cost • Legal services, identity protection, and supplemental health insurance options • Tax-advantaged spending accounts for healthcare, dependent care, and commuting • On-demand learning libraries, mentoring, workshops, and learning events