Senior Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $125k - $133k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Fluxx

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $29.2M Venture Round on 2021-04

Consulting • Logistics • Marketing

Fluxx is a leading provider of cloud-based grants management software solutions aimed at enabling data-driven grantmaking for foundations, governments, and public charities. The platform helps organizations streamline their grant processes, improve communication, and increase transparency with an intuitive interface that supports team collaboration and efficient decision making. With powerful features such as role-based dashboards, connected data systems, and robust reporting tools, Fluxx empowers grantmakers to maximize their impact. The company is recognized for its strong, engaged customer community and its ability to integrate third-party tools for enhanced efficiency and accuracy.

📋 Description

• Independently own a diverse portfolio of Mid-Market and Enterprise customers, including high-value and complex accounts • Provide round-robin coverage for the broader customer base through reactive inquiries, renewals, go-lives, webinars, and reference outreach • Develop and execute strategic success plans aligned with customer goals, risk signals, and growth opportunities • Own new customers at go-live and partner with Implementation on handoff and early adoption • Advise executive and operational customer stakeholders, multithreading across decision-makers, influencers, and end users • Lead renewal strategy and execution, including pricing conversations, contract alignment, and multi-year negotiations • Identify and drive upsell and cross-sell opportunities with Sales and Account Management • Use technology, automation, and AI-assisted workflows to manage customers at scale • Analyze usage data, sentiment, and engagement trends to anticipate needs and risks • Lead interventions to mitigate churn and improve customer health • Resolve escalated customer situations by coordinating Support, Engineering, and Technical Enablement • Diagnose configuration, workflow, and integration issues and connect technical details to customer strategy • Lead executive-level health checks and business reviews with data-driven materials and tailored messaging • Advocate for customers internally across Product, Support, Engineering, Integrations, and Marketing • Collaborate cross-functionally to resolve complex issues and improve customer experience • Contribute to scalable processes, playbooks, workflows, and best practices • Coach and mentor Associate and peer CSMs • Use Salesforce, Planhat, and other customer success technologies • Use data to prioritize accounts and communicate customer insights • Deliver tailored customer guidance, training, and strategic recommendations • Facilitate Advanced Services, professional services, and training opportunities

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or a related customer-facing role • Proven success managing complex customer relationships and driving the full renewal lifecycle, along with expansion • Deep understanding of customer success methodologies, lifecycle management, and value realization • Strong technical aptitude and experience working in complex SaaS platforms • Experience in the grants management space or with Grants Management Systems (GMS) preferred • Strong executive presence and ability to influence and build trust at all levels • Excellent written and verbal communication skills • High degree of autonomy, accountability, and strategic thinking • Ability to independently manage a diverse book of business, prioritizing across renewals, escalations, and proactive engagement • Ability to lead through ambiguity and drive outcomes in a fast-paced SaaS environment • Knowledge of the Fluxx platform, including backend structure and configuration capabilities, a plus • Experience with Planhat, Salesforce, or similar CS platforms • CSM certification or formal customer success training

🏖️ Benefits

• Medical, dental, and vision insurance • Flexible time off • Paid sick leave • 12 weeks of fully-paid parental leave • Annual learning and development stipend • Internet stipend • One-time home office set-up stipend • 401(k) retirement plan with company match • Incentive stock options, subject to the terms of Fluxx’s applicable stock plans • Combined target-based bonus/commission eligibility