Senior Account Manager, Customer Success

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pencil

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

📣 Marketing

🤝 B2B

💰 $2.8M Seed Round - Pencil on 2020-04

Artificial Intelligence • Marketing • B2B

Pencil is an AI-driven creative platform for marketers and brands. It uses generative artificial intelligence to produce ad creative (images and video) and concept variations designed for performance marketing and e-commerce advertisers, helping teams scale creative production and test many ad variants quickly. Pencil is positioned as a B2B tool for marketing teams and agencies.

📋 Description

• Own the commercial and strategic health of a portfolio of higher-complexity or higher-stakes accounts, including accounts with agency partners. • Independently resolve complex, cross-functional account issues, escalating only when genuinely outside the role's authority. • Coordinate with agency-side Account Director counterparts so clients, agencies, and Pencil are aligned before QBRs, renewals, and joint client events. • Mentor and serve as a go-to resource for newer CSPs, reviewing account plans and QBR narratives. • Identify and help build improvements to CSP processes, playbooks, and tooling. • Drive retention, renewal, and expansion performance across the portfolio. • Support effective agency-partner coordination and client satisfaction. • Contribute to adoption of playbooks and process improvements across the wider CSP team.

🎯 Requirements

• Candidates must be located on the East Coast and within the Eastern Time Zone. • 5-9 years of experience in customer success, account management, or strategic client partnership roles, with a track record on complex or enterprise-adjacent accounts. • Agency experience is essential. • Experience managing 3–7 client accounts simultaneously. • Strong organisational and account management skills. • Demonstrated experience coordinating multi-party account relationships, including agency or partner-side stakeholders. • Experience mentoring or informally leading other client-facing team members. • History of building or improving processes, playbooks, or documentation that other people relied on. • Strong executive-level communication skills, including building and delivering a QBR narrative to senior client stakeholders. • Legal right to work and remain in the country in which the candidate intends to work from.

🏖️ Benefits

• 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme • Health insurance / private medical cover • Monthly stipend towards wellness, fitness, and learning and development • Remote - work from anywhere in your home country • Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy • Flexible working hours