Client Success Manager

Job not on LinkedIn

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $68k - $72k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Travel Nurse Across America

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

🏥 Healthcare

📦 Logistics

🎯 Recruiter

Healthcare • Logistics • Recruitment

Travel Nurse Across America is a travel healthcare staffing agency that places registered nurses and allied health professionals in short-term assignments across the United States. The company provides end-to-end support for travelers, including dedicated recruiters, housing assistance, licensure fee coverage, weekly pay, 401(k) with matching, paid sick leave, mental wellness and EAP resources, and continuing education. TNAA also offers a traveler app, referral bonuses, and clinical/quality leadership to help clinicians succeed on assignments while serving healthcare facilities nationwide.

📋 Description

• Build and foster relationships with hiring authorities within client organizations • Deliver superior client service while meeting staffing demands, contract SLAs, and KPIs • Serve as liaison between clients and providers and support day-to-day client relations • Monitor and manage team KPIs, including time to fill, starts, extensions, TOA, internal fill, and fill rate • Effectively manage a minimum of 300 TOA with 2 Client Success Associates • Cultivate relationships with current clients, vendor partners, and internal team members • Develop knowledge of VMS technology for management and client configurations, staffing processes, candidate onboarding, and customer support • Drive efficiencies and expedite placement activities • Drive opportunities to expand service lines, including clinical interviewing, CAP, Stogo, International RNs, strike coverage, and Locums • Manage rate negotiations and pricing consultations based on market conditions • Maintain communication with suppliers regarding open contracts, decline reasoning, and extensions • Manage requisitions and forecasting with clients to drive placement processes and service delivery • Develop supplier partnerships to improve fill ratios, time to fill, and placement quality • Manage assigned remote-based client relationship team members, including hiring, training, work assignment, evaluation, coaching, development, and performance reviews • Create and distribute activity, performance, and customer satisfaction reports • Travel as needed for client relationships and team initiatives • Provide coverage for team members as needed • Lead assigned team members and manage associated work processes • Establish performance standards, objectives, priorities, and development goals • Conduct annual performance appraisals in accordance with organizational policies and procedures

🎯 Requirements

• Demonstrated proficiency managing accounts in staffing, MSP, and/or healthcare; typically acquired within three (3) years in a similar role • Knowledge of healthcare, medical terminology and/or healthcare services • Proven experience developing relationships with varying levels of leadership in complex accounts • Familiarity with vendor management systems (VMS) • Ability to travel up to 10% of the time as necessary for client or other business meetings • Ability to adapt and cope with high stress and pressure in a fast-paced environment • Skill in building relationships and developing strong business partnerships • Excellent time management skills with a proven ability to meet deadlines • Excellent organizational skills and attention to detail • Strong analytical and problem-solving skills • Proven experience in Microsoft Office applications (Word, Outlook, Excel) and Internet • Will accept any suitable combination of education, training, and experience • Preferred: Healthcare industry experience • Preferred: College degree • Preferred: Knowledge of hospital systems, medical terminology and/or healthcare services

🏖️ Benefits

• Eligible for variable bonus • Medical, Dental, Vision, Life, and Long-Term Disability • Short-Term Disability, Accident, Critical Illness • Legal Assistance, Identity Protection, Pet Coverage • Retirement Plan with Employer Match • Generous vacation plan • 8.5 paid holidays • Remote work arrangement • Travel opportunities as needed for client relationships and client success team initiatives