Customer Success Manager

🔥 3 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Classiq Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏭 Manufacturing

📦 Logistics

Consulting • Manufacturing • Logistics

Classiq Technologies is a leading software platform focused on quantum computing, providing a compiler, IDE, and operating system tailored for quantum developers. Their technology combines deep expertise in quantum mechanics with advanced classical computing software automation, aimed at transforming the quantum software stack. Classiq offers a high-level quantum development environment that automates the synthesis and optimization of quantum circuits, making it accessible for both experts and beginners. The platform is designed to integrate seamlessly with existing quantum hardware and cloud infrastructures, positioning Classiq at the forefront of the quantum computing ecosystem.

📋 Description

• Build and maintain long-term customer relationships, driving engagement, satisfaction, renewals, and growth • Own customer relationship management from onboarding and adoption through continued engagement • Translate customer objectives into actionable success plans with measurable outcomes • Collaborate with technical teams to solve customer challenges and share best practices • Lead end-to-end customer renewals by demonstrating value and identifying expansion opportunities • Serve as the customer’s voice internally and provide feedback influencing the product roadmap • Guide customers from onboarding to expansion and help them maximize value from Classiq’s quantum software platform • Collaborate with product, engineering, and sales teams

🎯 Requirements

• Technical Bachelor’s degree in Maths / Computer Science / Engineering / Physics or STEM equivalent • Master's (M.Sc / M.B.A) is a plus • 3+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in Quantum Computing (preferred), software, cloud, Deep tech technology or other advanced technology • Proven ability to lead complex customer relationships, including renewals and growth discussions, with technical and business stakeholders • Strong technical approach and ability to learn complex software tools quickly • A proactive, curious, and collaborative mindset - passionate about quantum, innovation and customer success • Skilled at conflict resolution, expectation management, and consultative engagement • Knowledge or experience with quantum computing or adjacent fields is a plus • Excellent verbal and written communication skills • Experience with state of the are AI tools • Experience as a programmer is a plus • Willingness to travel up to 20% of the time

🏖️ Benefits

• Willingness to travel up to 20% of the time