Product Client Success Manager – Third Party Casualty

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $78.6k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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CCC Intelligent Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

📋 Description

• Develop expertise in Third-Party Casualty claims operations, industry trends, and CCC solutions. • Partner with customers to drive adoption, utilization, and measurable business value across assigned solutions. • Identify workflow inefficiencies, operational challenges, and improvement opportunities that can be addressed through technology and best practices. • Demonstrate ROI by aligning solution capabilities to customer business objectives, claims outcomes, and operational metrics. • Provide strategic guidance on workflow optimization, claims transformation, and solution expansion opportunities. • Collaborate with Client Success, Sales, Product, Analytics, and other cross-functional teams to execute account strategies and achieve customer goals. • Serve as a trusted advisor by sharing industry insights, benchmarking, and best practices that improve claims performance and outcomes. • Success is measured by time to value, product adoption, renewal and expansion, and net revenue retention within existing accounts.

🎯 Requirements

• 5+ years of experience in Property & Casualty Insurance, Third-Party Casualty Claims, Client Success, Claims Operations, Consulting, Account Management, or a related field. • Deep understanding of liability claims handling, casualty workflows, litigation management, medical management, and carrier operations. • Experience working directly with insurers, TPAs, self-insured organizations, or insurance technology providers. • Strong analytical and problem-solving skills with the ability to translate data into actionable insights. • Ability to connect technical solutions to business outcomes and customer value. • Excellent relationship-building, communication, and consultative skills, including engagement with executive-level stakeholders. • Commercial mindset with accountability for customer outcomes, retention, and growth. • Experience supporting claims transformation, operational improvement, or digital modernization initiatives preferred. • Preferred: Experience with casualty claims technologies focused on medical management, claim triage, severity reduction, workflow optimization, analytics, and decision support. • A video interview is required for this position. • Candidates are not permitted to use generative AI or automated assistance during interviews unless explicitly allowed by the interview team for a specific exercise.

🏖️ Benefits

• 401K Match • Paid time off • Annual Incentive Plan Performance Bonus • Comprehensive health insurance • Adoption Assistance • Tuition Reimbursement • Wellness Programs • Stock Purchase Plan options • Employee Resource Groups