Customer Success Consultant

🔥 1 minute ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $67k - $88k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cengage Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🛍️ eCommerce

☁️ SaaS

💰 Private Equity Round on 2023-06

Education • eCommerce • SaaS

Cengage Group is a global education technology company dedicated to enhancing learning experiences. With over 100 years of service, Cengage provides affordable and high-quality digital products and services that help learners become job-ready. Their offerings support various educational goals, including reskilling, upskilling, degree attainment, and language learning, ensuring access to quality education for individuals of all backgrounds and abilities.

📋 Description

• Act as the designated point of contact for customers throughout the customer lifecycle • Build strong, enduring customer relationships • Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers • Develop and implement tailored success plans aligned with customer goals and increased product usage • Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data • Advocate for customers during the resolution of high-severity issues • Conduct regular health checks to assess value realization and identify opportunities for growth • Analyze customer data to uncover risks, renewal challenges, and upsell opportunities

🎯 Requirements

• Proven ability to quickly learn and master new systems and applications • Excellent communication and presentation skills • Strong analytical skills with the ability to translate data into actionable insights • Ability to explain technical concepts in a clear, business-friendly manner • Skilled at managing and prioritizing multiple customer needs simultaneously • Bachelor’s degree preferred • 5+ years of experience in a Sales or Customer Success role • Experience in Educational Technology or Higher Education • Familiarity with the Higher Education landscape, including Learning Management Systems (LMS) • Requirement to travel between 20-30% by both air and car

🏖️ Benefits

• Variable Sales incentive compensation program with a $35,000 annual individual target • Comprehensive Total Rewards package • Reasonable accommodations for qualified individuals with disabilities, including during the job application process