Senior Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $109k - $150k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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6sense

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 $200M Series E on 2022-01

Consulting • Logistics • Artificial Intelligence

6sense is a company specializing in Revenue AI™ solutions, particularly for B2B marketing and sales. The company offers a platform that identifies potential buyers who are ready to purchase, crafts personalized messages to engage them, and automatically qualifies and books meetings. 6sense uses advanced AI to predict buying stages, enrich contact and account data, and uncover buyer intent. Their platform integrates with existing technology investments and supports operations like account intelligence, audience building, and orchestration workflows. 6sense aims to improve marketing efficiency, increase pipeline, and boost revenue growth by revealing hidden buying signals and providing relevant data insights.

📋 Description

• Drive adoption and strategic alignment with global enterprise customers by understanding business goals and embedding 6sense in workflows to deliver measurable ROI and business impact • Lead renewal strategy and execution, identify expansion opportunities, and mitigate churn risk with Account Executives • Apply scalable methodologies and tools to manage customer engagement across a growing portfolio • Build trusted-advisor relationships with senior stakeholders and decision-makers • Create and maintain mutual success plans and executive business reviews demonstrating customer value and progress • Represent the customer internally and influence product development and roadmap alignment through customer feedback • Partner with Services on onboarding, training, and rollout of new features • Cultivate customer champions and advocates who share success stories and serve as references • Balance strategic initiatives and daily execution while contributing to a collaborative team culture • Drive adoption, align platform usage with strategic outcomes, own customer relationships, lead renewal and growth strategies, and help operationalize Customer Success across the enterprise segment

🎯 Requirements

• 5+ years in Customer Success, Account Management, or Consulting in SaaS or high-tech environments, focused on technical adoption and strategic value • 3+ years managing enterprise accounts with a record of exceeding renewal and growth targets • Experience aligning platform usage with business outcomes and advising senior stakeholders, including CxOs, on maximizing ROI • Strong understanding of B2B demand generation, marketing operations, and sales analytics • Proven success negotiating renewals and identifying upsell opportunities • Experience operationalizing Customer Success processes and leveraging internal resources to scale • Familiarity with marketing technology stacks, including Marketing Automation, CRM, and BI tools • Strong analytical, communication, and project management skills • BA/BS degree required • Willingness to travel approximately 25% • Experience using Gainsight or other Customer Success Platforms to monitor customer health and track customer goals • Experience selling into or partnering with GTM teams and knowledge of their KPIs and success metrics

🏖️ Benefits

• Health coverage • Paid parental leave • Generous paid time off and holidays • Quarterly self-care days off • Stock options • Equipment and support to work and connect with teams at home or in offices • Learning and development initiatives • Access to LinkedIn Learning • Quarterly wellness education sessions • Wellness days • ERG-hosted events • Bonus program or commission plan may be included • 401K employer matching program • Life insurance • Disability insurance