Customer Success Manager

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Clubessential Holdings

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

☁️ SaaS

🤝 B2B

🏨 Hospitality

💰 Private equity on 2021-10

SaaS • B2B • Hospitality

Clubessential Holdings is a provider of software and embedded payments solutions that help private clubs, golf courses, country clubs, and related leisure and recreation businesses run operations, manage members and guests, and process commerce. Their offerings focus on connecting the operational systems behind reservations, membership, billing, payments, and guest experiences to enable more personalized service, streamlined administration, and growth for fitness & leisure, recreation, and golf & club organizations.

📋 Description

• Manage a portfolio of strategic and enterprise customer accounts throughout the customer lifecycle • Serve as the primary strategic contact after implementation • Build relationships with executive and operational stakeholders • Conduct Quarterly Business Reviews, success planning sessions, and regular business reviews • Monitor customer health, engagement, satisfaction, and product adoption • Identify risks and coordinate action plans to support retention • Drive adoption of Vermont Systems products, services, and best practices • Recommend solutions, training, product capabilities, and service offerings aligned with customer goals • Partner with Product Management, Support, Professional Services, Sales, and other internal teams • Resolve issues, advocate for customer needs, and improve the customer experience • Translate customer feedback into product enhancements and business insights • Identify additional product, service, and training opportunities • Partner with Sales on renewal and expansion opportunities • Maintain accurate customer information, activities, and account health within CRM

🎯 Requirements

• Demonstrated ability to build trusted customer relationships • Excellent communication, organizational, and time-management skills • Strong problem-solving, active listening, and critical thinking abilities • Ability to communicate effectively with technical and non-technical audiences • Experience managing multiple customer relationships and competing priorities • 3+ years of relevant experience • Experience using Salesforce or a comparable CRM • Commitment to delivering an exceptional customer experience • Experience in Customer Success, Account Management, Client Services, Consulting, or another customer-facing role • Experience supporting customer retention, renewals, product adoption, or account growth • Experience working with parks and recreation organizations, municipalities, higher education, military organizations, or similar customer environments • Bachelor's degree or equivalent professional experience • Knowledge of RecTrac, WebTrac, and other Vermont Systems applications • Eligible working rights in the United States • Must not require sponsorship

🏖️ Benefits

• Fully remote work in the United States • Global network of talented colleagues • Tools and support for success • Opportunities to deliver great work and grow at speed