Client Success Manager

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Vheda Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🛡️ Insurance

💼 Consulting

🏥 Healthcare

💰 $1M Venture Round on 2023-01

Insurance • Consulting • Healthcare

Vheda Health is the leader in virtual health engagement for health plans serving underserved populations. With over a decade of experience, Vheda Health creates turnkey chronic care programs that deliver a high member engagement rate and significant return on investment. They specialize in Medicaid, Medicare, and SNP, employing a novel approach that combines care coordination, monitoring, and digital platforms to empower individuals in managing their health. Their commitment to serving hard-to-reach populations and their status as a nationally certified Minority Business Enterprise further solidify their role in promoting health equity.

📋 Description

• Establish and maintain strong relationships with clients through regular outreach and communication • Serve as the main point of contact for clients, anticipate and understand their needs, and address concerns promptly • Deliver presentations to clients at various levels demonstrating product and service value • Track and manage contractual commitments and ensure timely service delivery • Partner with clinical services, operations, and analytics teams to meet client expectations • Facilitate communication between clients and internal teams, conveying feedback and requirements accurately • Identify upselling and cross-selling opportunities based on client needs and market trends • Engage directly with community members to understand their needs, concerns, and preferences • Use community feedback to inform organizational strategic decisions and initiatives • Maintain a strong community presence and support community well-being • Travel up to 25% to client sites for in-person meetings

🎯 Requirements

• BA/BS degree or equivalent • 5 years or more in a client-facing role, such as account management or client management • Working knowledge of healthcare, specifically health insurance plans including Medicaid, Medicare, and SNP • Experience working at or with health plans preferred • Ability to build trust and rapport with stakeholders • Ability to align team members and partners toward common goals • Experience initiating and driving projects to completion • Experience implementing process improvements • Excellent verbal and written communication skills • Demonstrated ability to drive account growth and achieve client satisfaction, delivery excellence, and value • Impeccable attention to detail • Willingness to travel up to 25% to client sites

🏖️ Benefits

• Opportunities for growth and professional development • Collaborative and supportive environment • Mission-driven work dedicated to improving healthcare access