Senior Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $160k - $180k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Federato

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🛡️ Insurance

💰 $15M Series A on 2022-09

Artificial Intelligence • Insurance

Federato is an innovative company that provides an AI-driven platform designed to transform underwriting processes for insurance companies. Their platform, known as RiskOps, helps insurers achieve profitable underwriting growth by automating submission triage, offering real-time decision support, and consolidating multiple systems into a single, efficient workflow. Federato's solutions are tailored for carriers, MGAs (Managing General Agents), and mutual insurance companies, offering them improved visibility, efficiency, and the ability to prioritize high-value accounts. With features like seamless rating interfaces and efficient submission portals, Federato aids insurers in streamlining their operations and enhancing their underwriting capabilities using advanced technology.

📋 Description

• Listen to users and develop creative solutions to people problems in the insurance ecosystem • Own the full post-sales experience, including onboarding, renewals, up-sells, and strategic account management for enterprise customers • Act as a trusted advisor and internal advocate by working cross-functionally to meet customer needs • Serve as the product and industry expert and communicate value to decision makers • Partner with Technical Program Managers and the Forward Deployed Engineering Team on customer implementation project management and technical requirements • Resolve account issues quickly using internal cross-functional resources • Build and maintain relationships with key client stakeholders and influencers • Use data to understand customers’ business needs, goals, and product utilization • Drive product adoption and value realization to maximize customer success, retention, growth, and expansion

🎯 Requirements

• 7+ years of experience in SaaS • Ideally at least 3+ years in P&C, Specialty Insurance, or Insurtech • Proven experience partnering with large enterprise organizations in customer success, customer service, or client-facing relationship management roles • Renewal or commercial revenue ownership experience • Consultative approach and ability to communicate and nurture positive business relationships • Accountability and personal organization • Project management skills and agile methodology are a plus • Experience leading a diverse group and training each person according to their needs and core values • Ability to operate strategically and execute effectively • Strong business acumen and executive presence • Degree in business, risk management, communications, or marketing is helpful

🏖️ Benefits

• Stock options • Benefits • Additional perks • Equal-opportunity employer • Reasonable accommodation for individuals with disabilities during the application/interview process, job performance, and receipt of benefits and privileges