Senior Director, Partnerships – ISV Payments

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $180k - $220k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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8am

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

⚖️ Legal

☁️ SaaS

💳 Fintech

💰 Private equity on 2024-08

Legal • SaaS • Fintech

8am is a professional business platform that helps law firms, accounting firms, associations, and other professional services manage billing, payments, compliance, and case/practice workflows. The company offers a suite of SaaS products — including LawPay, MyCase, CasePeer, DocketWise, CPACharge, ClientPay, and AffiniPay — that combine payments, practice management, document and case tools, and practical AI features to automate work, improve cash flow, and maintain industry-specific compliance. 8am emphasizes secure, compliant payments (PCI Level 1, IOLTA compliance for legal), integration with other tools, and measurable time and productivity savings for professionals.

📋 Description

• Build, lead, and develop a team of Partner Account Managers sourcing and managing ISV payments partnerships • Own the strategic roadmap for 8am’s ISV and payments partner ecosystem • Build programs, incentives, and enablement to drive partner growth and success • Prioritize and drive new payment methods, embedded capabilities, and value-added services • Set and manage team KPIs, scorecards, and operating cadence • Establish partner engagement models including QBRs, escalation paths, and executive relationship-building • Lead commercial strategy covering pricing, incentives, renewals, and negotiation support • Partner with Product, Engineering, Marketing, Legal, Risk, and Compliance to launch integrations and payment capabilities • Evaluate B2B partnership decisions for their impact on end customers and customer experience • Coach, mentor, and grow a high-performing team • Represent 8am as an executive-level contact for top ISV partners

🎯 Requirements

• 10+ years of experience in partnerships, business development, or partner/account management within payments, fintech, or SaaS, including significant experience with ISV or software partner ecosystems • 5+ years of people leadership experience building, managing, and developing partner account management or similar partner-facing teams • Deep knowledge of acquiring/processing, payment methods, embedded payments, and ISV/software partner economics • Ability to set multi-year partner strategy and execute day-to-day operations • Track record of driving partner revenue, adoption, and retention through structured account management and commercial negotiation • Experience prioritizing and launching product functionality or payment types with Product and Engineering • Strong commercial and analytical skills involving partner economics, KPIs, and data-driven prioritization • Leadership, coaching, and cross-functional influence skills • Customer-centric mindset • Excellent written and verbal communication and executive presence • Bachelor’s degree in Business, Finance, or a related field; MBA a plus • Willingness to travel periodically, approximately 20%, for partner and team engagements, on-sites, and industry events • Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation

🏖️ Benefits

• Medical, dental, and vision insurance plans • 100% company-paid HDHP plan for employees • Annual bonuses • Equity options • 401(k) or RRSP if in Canada, with company match • Flexible Time Off • Paid holidays • Parental leave program • Wellness stipends • Mental health support • One-on-one nutrition coaching • Continuous learning through 8am.edu • Leadership programs • Professional development funds • Individually focused talent development • Charitable matching gift program • Paid time off for volunteer service • Company-sponsored volunteer events, local and virtual • Virtual and in-person team-building events • Quarterly award recognition through the Rise & Shine Award of Excellence Program • Peer-to-peer appreciation platform