Senior Product Manager, AI Copilot, Conversation Intelligence

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $165k - $195k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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A Place for Mom

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

💼 Consulting

🏨 Hospitality

📦 Logistics

Consulting • Hospitality • Logistics

A Place for Mom is a U. S. -based senior care referral and marketplace that helps families find, compare, and arrange senior living and home care options, including assisted living, memory care, independent living, nursing homes, and home care providers. The company connects families with local senior living advisors, publishes guides, reviews and awards, and offers tools like cost calculators and personalized recommendations. Its service is free to families and is funded by participating senior living communities and home care providers.

📋 Description

• Own how advisors reach families across phone, SMS, chat, and follow-up email • Own the product strategy and roadmap for advisor-to-family communication channels and channel selection • Lead the product side of migration to a next-generation contact center platform • Own the live transcript product and define its contract for coaching, call scoring, care profiles, and advisor summaries • Balance real-time delivery, post-call records, and structured data extraction • Build real-time in-app coaching and insights for advisors • Build call scoring and coaching dashboards for sales managers • Define lead routing, follow-up advisor assignment, and prioritization after referral • Own the mix, cadence, and outreach strategy across calls, SMS, and email • Build do-not-call and consent requirements into every channel • Partner with provider-facing teams to deliver live transfer to senior care partners • Define metrics, baselines, targets, hypotheses, and learning agendas • Instrument launches and translate findings into investment recommendations • Deliver a live next-generation contact center platform and live transcription contract within 12 months • Launch pilot in-call coaching and measurable call-behavior improvements • Enable sales managers to coach using call scoring and transcript-based dashboards • Improve connection rate and move-in rate while reducing calls per family

🎯 Requirements

• 5–8+ years of experience in product management • Experience shipping real-time, conversational, or communications products such as contact center, telephony, messaging, or voice • AI-native working style using LLMs and agents to research, prototype, analyze, and ship • Hands-on experience applying LLMs to real data and analyzing conversations at scale • Sound judgment on deterministic versus agentic systems • Technical fluency including APIs, event streams, data models, identity resolution, and real-time transcription pipelines • Ability to shape sequencing around technical constraints and hard dependencies • Habit of starting with a quantifiable wedge and building reusable primitives • Comfort acting on directional signal while explicitly stating confidence • Proven ability to write clear requirements, run experiments, partner closely with engineering, and own delivery end-to-end • Experience aligning sales leadership, operations, compliance, and engineering around a shared roadmap • Bonus: contact center platform migrations, speech and transcription technology, conversation intelligence or call scoring, TCPA or do-not-call compliance, marketplace or health-adjacent domains • Must be authorized to work in the US

🏖️ Benefits

• 10% Corporate Bonus • 401(k) plus match • Dental insurance • Health insurance • Vision Insurance • Paid Time Off • Mission-driven work helping families make high-stakes decisions • High-leverage influence across advisors, sales leadership, and cross-functional partners