Customer Support Representative

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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A-Players

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🌍 Social Impact

👥 HR Tech

Recruitment • Social Impact • HR Tech

A-Players is a company that focuses on connecting top-tier talent, known as 'A-Players', with mission-driven and socially impactful businesses, startups, and venture capitalists in the US and EU. Their mission is to foster positive change by helping organizations build high-performing teams and soulful cultures. A-Players provides support to hiring managers with their team-building processes, offers experienced business assistants on a subscription basis, and facilitates career opportunities for those seeking impactful work. They also consult companies and individuals on strategic hiring and maximizing their talents for social impact.

📋 Description

• Creator communication. You're the daily point of contact for creators across email, DMs, and Slack. • Content review & quality assurance. You review creator submissions to confirm they meet FTC guidelines, campaign requirements, and platform standards (TikTok, Instagram). • Creator retention & growth. You spot when a creator is at risk (missed deadlines, compensation confusion, low engagement) and you move first. • Operational coordination. You work across Billing, Fulfillment, Product, Communications. • Process improvement. You identify where the system breaks.

🎯 Requirements

• You've done client-facing work before: Agency Account Management, SaaS Customer Success, Creator Support, Content Moderation, and QA. • You have a standard and care about quality. • You notice when things slip and you're not okay with "good enough." • You think like an owner. • You write and speak in clear English. Short sentences. Concrete examples. Real numbers when you have them. • You use AI tools as part of how you work — Claude, ChatGPT, Gemini — for drafting, research, reporting, and automation.

🏖️ Benefits

• Training and mentorship • Long-term growth opportunities