Call Center Representative

🔥 7 minutes ago

🦌 Connecticut, Florida, +4 more states – Remote

🦌 Connecticut – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AAA Northeast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

🛡️ Insurance

✈️ Travel

🚘 Automotive

Insurance • Travel • Automotive

AAA Northeast is a regional branch of the American Automobile Association (AAA), providing membership-based automotive, travel, insurance, and financial services to consumers across its territory. It offers 24/7 roadside assistance and towing, a network of approved auto repair shops, travel planning and discounts, home and auto insurance products, and financial services such as credit cards and identity-theft monitoring. AAA Northeast also advocates for motorists and road safety while delivering member discounts and travel resources like TripTik and Trip Canvas.

📋 Description

• Receive incoming roadside assistance calls on behalf of contracted automobile companies • Process requests and gather required information to provide timely service • Answer caller questions and provide detailed information about road service products and services • Provide Five Diamond Customer service to encourage member retention, renewal, and new membership sales • Take road service calls while managing members’ emotional states • Verify membership number, name, telephone number, email, vehicle description, location, and nature of vehicular problem • Use department/program software to capture accurate information, prioritize safety-related calls, and research membership status • Help members determine the exact location of disabled vehicles or meeting places using probing questions, maps, and other resources • Adhere to standards for after-call work, talk time, and staffed time • Provide information on road service policies and procedures • Determine the appropriate course of action for each call and consult supervisors for special circumstances • Accommodate members in borderline situations, including membership verification and new-member applications

🎯 Requirements

• Eligible applicants must live within the AAA Northeast footprint: RI, MA, CT, NY, NJ & FL • High School Diploma or GED required, or 4 years of experience in lieu of degree required • Customer Service experience required • Call Center experience preferred • Ability to address various high volume and challenging situations • Ability to listen to, understand, and communicate by telephone, in writing, or electronically • Ability to read maps and utilize navigation resources • Ability to convince others to buy goods/services or change their minds or actions • Ability to build mutual trust, respect, and cooperation • Ability to apply general rules to specific problems • Ability to operate a computer with relevant software applications • Ability to maintain confidentiality • High-speed internet access meeting minimum internet speed requirements • Commitment to a schedule including at least one weekend shift