Dispatcher – 2nd Shift

🔥 0 minutes ago

🦌 Connecticut, New Jersey, +3 more states – Remote

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote

💵 $20 - $23 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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AAA Northeast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

🛡️ Insurance

✈️ Travel

🚘 Automotive

Insurance • Travel • Automotive

AAA Northeast is a regional branch of the American Automobile Association (AAA), providing membership-based automotive, travel, insurance, and financial services to consumers across its territory. It offers 24/7 roadside assistance and towing, a network of approved auto repair shops, travel planning and discounts, home and auto insurance products, and financial services such as credit cards and identity-theft monitoring. AAA Northeast also advocates for motorists and road safety while delivering member discounts and travel resources like TripTik and Trip Canvas.

📋 Description

• Process information received on service requests and dispatch calls using radio, telephone, digital/computer data link, fax, AVL, and other communication methods • Deploy service resources to meet member needs and optimize resource use • Receive road service requests and dispatch calls to facilities • Relay member situation, vehicle problem, location, and other pertinent data to drivers • Perform spotting duties to geographically code calls and assist drivers in locating disabled vehicles • Determine required service type and most appropriate facility based on location, capabilities, equipment, capacity, and urgency • Prioritize calls using safety, weather, traffic, and other criteria • Ensure police and emergency calls are handled within established time frames • Monitor ETAs, resource deployment, routing, and call completion; reallocate resources as needed • Monitor computer screens for resource availability and deployment status • Communicate with members about problem resolution, benefits, additional charges, delays, and AAA/CAA products and services • Maintain call-status documentation and ensure calls are properly coded before clearance • Communicate with drivers and service facilities regarding call status and problems • Resolve service problems reported by members and drivers • Collect data and assess facility/driver cooperation and performance • Perform Member Service Counselor-AS duties when necessary • Coordinate Roadside Assistance Program call details with Enterprise, Hertz, Lexus, and other external agencies • Collect and document information required for RAP road service calls • Advise facilities and drivers of RAP call status and relevant details

🎯 Requirements

• High School Diploma or GED required • 1–3 years of call center experience required • Eligible applicants must live within the AAA Northeast footprint: RI, MA, CT, NY, or NJ • High-speed internet access meeting minimum internet speed requirements • Ability to work Sun–Wed and Sat, 3:00pm–11:30pm • Ability to complete the first two weeks of training Monday–Friday, 8:30am–5:00pm

🏖️ Benefits

• Ongoing world-class training and proven career paths • Medical coverage with employer contributions covering up to 93% of the premium cost • Dental and vision options • 6% company match on 401(k) retirement plan contributions, fully vested and made every pay period • 3 weeks’ vacation • 12 holidays • 8 sick days • 48 hours of volunteer time annually • Free AAA membership • Insurance discounts • Travel commission refund • Up to $625 in wellness incentives • Up to $6,000 in tuition reimbursement • Annual bonus opportunities • Additional monthly and/or quarterly incentive compensation for certain roles • Cameras-on approach during virtual meetings • Diverse and collaborative workplace culture

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