Clinical Dispatcher – Full-Time, 2nd Shift

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Access TeleCare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

⚕️ Healthcare Insurance

📡 Telecommunications

🏥 Healthcare

Healthcare Insurance • Telecommunications • Healthcare

Access TeleCare is the largest provider of acute specialty telemedicine services in the United States, serving over 216 million people across nearly 15,000 zip codes. The company partners with hospitals and healthcare systems to deliver clinically excellent telemedicine programs in various specialties, including behavioral health, neurology, cardiology, and infectious disease. Access TeleCare integrates advanced technology with dedicated pools of licensed specialty physicians to enhance patient care and streamline clinical operations, bridging the gap between virtual and bedside care.

📋 Description

• Communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care • Perform all CCC Coordinator duties • Manage incoming consultations through CCC consultation lifecycle workflows • Prioritize and assign emergency and non-emergency consultations across multiple service lines • Use approved protocols, workflows, and the computer-aided dispatch system to evaluate situations and take appropriate actions • Test computer, camera, and related communications equipment readiness • Monitor and maintain queues to prioritize and assign consultations and meet or exceed SLAs • Meet or exceed performance metrics on the performance index scorecard • Maintain professionalism when interacting with healthcare facilities, physicians, coworkers, and supervisors • Remain on call, stay beyond shift end, and respond to emergency situations when required • Perform duties according to company policies and CCC objectives • Maintain collaborative working relationships across departments • Keep the immediate supervisor informed of issues and concerns and take corrective action • Maintain positive team spirit and support a positive organizational culture • Perform other tasks as needed

🎯 Requirements

• High School Diploma, GED or Equivalent Certification Required • At least one year of experience working in a call center environment or healthcare or IT • Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments • Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems • Ability to learn software and systems • Excellent phone/customer service skills along with high attention to detail • Flexibility and adaptability in a fast-paced environment • Ability to quickly learn and adapt to new technologies and systems • Ability to excel in a remote work setting, high growth and fast paced organization • Must be able to remain in a stationary position 50% of the time • Frequent speaking and listening using a headset • Sitting for an extended period of time • Extended periods of time looking at computer monitor • Repetitive use of hands/fingers across keyboard • The consult coordination center operates 24/7 and requires weekends and holidays • Ability to work 2:45 PM–11:00 PM Eastern Time, Sunday–Thursday

🏖️ Benefits

• 100% Remote Work • Health Insurance (Medical, Dental, Vision) • Health Savings Account • Flexible Spending (Medical and Dependent Care) • Employer Paid Life and AD&D (Supplemental available) • Paid Time Off • Paid Training • Up to 2 interviews via Zoom