Account Service Dispatcher I

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Emsar

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Emsar is an organization referenced by name but no company-specific information was provided in the supplied text. The only available content in the prompt is generic LinkedIn site and cookie/privacy policy text and does not describe Emsar’s products, services, industry, size, or location. Because of this lack of information, a reliable industry classification cannot be determined from the provided material.

📋 Description

• Create work orders for designated clients • Dispatch work orders as requested • Perform entry-level work order closure processes • Exercise entry-level judgment and analytical skills to identify, investigate, and escalate findings • Assist with mapping coordinates for efficient travel as needed • Assist with incoming calls • Enter service data into the client CRM system as needed • Follow call center and L1 Support scripts and standard operating procedures • Review work orders and submit them to clients • Coordinate/interface with cross-functional teams as needed • Perform additional duties assigned by the supervisor or manager

🎯 Requirements

• High School Diploma or Equivalent • 1+ years customer service and/or call center experience • Understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI) • Good interpersonal and written communication skills • Ability to operate computers, multi-line phones and other office equipment • Proficient in Microsoft Office Suite and other cloud-based software • Alternatively, Associate's degree and/or Trade school degree and above • 0-2 years customer service and/or call center experience for the associate/trade school pathway • Experience working in a service environment • Ability to lift and carry 50 lbs. • Ability to sit, stand, bend, and reach for periods exceeding 4 hours • Comfortable working under pressure and on deadlines • Ability to follow detailed, defined procedures • Must comply with company policies, procedures, and standards