Clinical Dispatcher – 2nd Shift

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Access TeleCare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

⚕️ Healthcare Insurance

📡 Telecommunications

🏥 Healthcare

Healthcare Insurance • Telecommunications • Healthcare

Access TeleCare is the largest provider of acute specialty telemedicine services in the United States, serving over 216 million people across nearly 15,000 zip codes. The company partners with hospitals and healthcare systems to deliver clinically excellent telemedicine programs in various specialties, including behavioral health, neurology, cardiology, and infectious disease. Access TeleCare integrates advanced technology with dedicated pools of licensed specialty physicians to enhance patient care and streamline clinical operations, bridging the gap between virtual and bedside care.

📋 Description

• Communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care • Perform all CCC Coordinator duties • Manage incoming emergency and routine consultations through CCC consultation lifecycle workflows • Prioritize and assign emergency and non-emergency consultations across multiple service lines • Use approved protocols, workflows, and the computer-aided dispatch system to evaluate situations and take appropriate action • Test readiness of computers, cameras, and related communications equipment • Monitor and maintain queues to prioritize and assign consultations while meeting or exceeding SLAs • Meet or exceed performance metrics on the performance index scorecard • Maintain professionalism when interacting with healthcare facilities, physicians, coworkers, and supervisors • Remain on-call, stay beyond shift-end, and respond to emergency situations when required • Maintain collaborative working relationships across departments • Keep the immediate supervisor informed of issues and concerns and take corrective action • Foster a positive team spirit and organizational culture • Perform other tasks as needed

🎯 Requirements

• High School Diploma, GED or Equivalent Certification Required • At least one year of experience working in a call center environment or healthcare or IT • Strong communications skills (written and oral) and ability to work effectively across departments • Demonstrated proficiency with Microsoft Office programs, communication, and collaboration tools in various operating systems • Ability to learn software and systems • Excellent phone/customer service skills and high attention to detail • Flexibility and adaptability in a fast-paced environment • Ability to quickly learn and adapt to new technologies and systems • Ability to excel in a remote work setting, high-growth and fast-paced organization • Must be able to work 2:45 PM–11 PM Eastern Time, Sunday–Thursday • Must be able to work weekends and holidays as required by the 24/7 consult coordination center • Frequent speaking and listening using a headset • Ability to remain stationary 50% of the time • Ability to sit for extended periods and look at a computer monitor • Repetitive use of hands/fingers across keyboard

🏖️ Benefits

• 100% Remote Work • Health Insurance (Medical, Dental, Vision) • Health Savings Account • Flexible Spending (Medical and Dependent Care) • Employer Paid Life and AD&D (Supplemental available) • Paid Time Off • Paid Training