Clinical Dispatcher

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Access TeleCare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

⚕️ Healthcare Insurance

📡 Telecommunications

🏥 Healthcare

Healthcare Insurance • Telecommunications • Healthcare

Access TeleCare is the largest provider of acute specialty telemedicine services in the United States, serving over 216 million people across nearly 15,000 zip codes. The company partners with hospitals and healthcare systems to deliver clinically excellent telemedicine programs in various specialties, including behavioral health, neurology, cardiology, and infectious disease. Access TeleCare integrates advanced technology with dedicated pools of licensed specialty physicians to enhance patient care and streamline clinical operations, bridging the gap between virtual and bedside care.

📋 Description

• Receive and prioritize emergency and routine consultations from partner facilities • Remotely manage multi-channel coordination and assignment of consultations across multiple service lines • Communicate with hospital clinical staff and Access TeleCare physicians to ensure timely, efficient patient care • Perform CCC Coordinator duties and manage incoming consultations through CCC consultation lifecycle workflows • Prioritize and assign emergency and non-emergency consultations using approved protocols, workflows, and computer-aided dispatch systems • Test computer, camera, and related communications equipment readiness • Monitor and maintain queues to prioritize and assign consultations in accordance with SLAs • Meet or exceed performance metrics on the performance index scorecard • Maintain professional relationships with healthcare facilities, physicians, coworkers, supervisors, and other departments • Keep the immediate supervisor informed of issues and concerns and take corrective action when necessary • Maintain positive team spirit and support company culture • Perform other tasks as needed

🎯 Requirements

• High School Diploma, GED or Equivalent Certification Required • At least one year of experience working in a call center environment or healthcare or IT • Strong communications skills (written and oral) • Ability to work effectively across departments • Demonstrated proficiency with Microsoft Office programs, communication, and collaboration tools in various operating systems • Ability to learn software and systems • Excellent phone/customer service skills and high attention to detail • Flexibility and adaptability in a fast-paced environment • Ability to quickly learn and adapt to new technologies and systems • Ability to excel in a remote work setting and high-growth, fast-paced organization • Must be able to remain in a stationary position 50% of the time • Must be available for Tuesday-Saturday work schedule, weekends and holidays • May be required to be on-call and respond to emergency situations at any time

🏖️ Benefits

• 100% Remote Work • Health Insurance (Medical, Dental, Vision) • Health Savings Account • Flexible Spending (Medical and Dependent Care) • Employer Paid Life and AD&D (Supplemental available) • Paid Time Off • Paid Training • Up to 2 interviews via Zoom