Manager, Learning and Development – Automotive

Job not on LinkedIn

🔥 12 hours ago

🌵 Arizona, California, +1 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🎰 Nevada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 10%

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• Open for 1 day.
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• No salary listed.

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AAA Northern California, Nevada & Utah

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1900

🚘 Automotive

📦 Logistics

🏥 Healthcare

Automotive • Logistics • Healthcare

AAA Northern California, Nevada & Utah is a membership organization that provides a wide range of services including automotive roadside assistance, insurance options (auto, home, life), travel resources, financial products, and home security solutions. Members benefit from discounts, access to 24/7 roadside assistance, auto repair services, and comprehensive insurance coverage tailored to individual needs. AAA also offers travel planning assistance, ensuring members can plan their trips with ease through various resources and discounts.

📋 Description

• Provide strategic, operational, and instructional leadership across Fleets, Vendor Network, Auto Repair, Member Service Centers, and Safety Teams. • Deliver high-impact technical programs that elevate members' roadside experience, embed safety compliance, and drive continuous operational excellence. • Transition automotive L&D into an AI-centric, agile learning function. • Oversee comprehensive training operations for the fleet, vendor network, auto repair facilities, and operational support. • Analyze business capability needs and organizational readiness to architect an L&D strategy using digital platforms, automation, and AI. • Execute the transition of L&D into a modern, tech-forward organization using generative AI for content generation, micro-learning, and automated skill assessments. • Upskill Team Members on AI workflows, prompt engineering, and AI-assisted troubleshooting tools. • Build just-in-time learning pathways with context-aware support and dynamic technical guidance. • Plan, implement, and evaluate major learning initiatives and training programs across enterprise channels. • Partner with peer L&D leaders to align technical learning initiatives with enterprise programs. • Track post-launch adoption metrics, system adoption rates, learning analytics, capability gain, and business ROI. • Lead change enablement and instructional strategy to support technology adoption, behavioral change, and capability building. • Drive mindset transformation as new systems reshape workflows and operational behaviors. • Lead, mentor, and scale a high-performing team of Learning Specialists. • Allocate team resources, manage instructional design priorities, and ensure quality across learning materials and delivery modalities. • Deliver hands-on instruction for Tow Operator Workshop, Road Problem Solving Techniques, Road Safety, and Smith Systems Driver Training.

🎯 Requirements

• Bachelor’s degree in Human Resources, Education, Organizational Development, Business, or a related field. • Minimum of 5 years experience in developing and delivering instructor-led learning, elearning, and blended learning; or 3 years and a Master's degree without experience; or 9 years of related experience without a Bachelor’s degree; or equivalent work experience. • Hands-on expertise implementing AI technologies within L&D workflows, prompt engineering, content automation, and AI-driven performance support tools. • Proven track record of leading, inspiring, and scaling high-performing teams of Learning Specialists, Experience Designers, and Facilitators. • Experience managing complex technical releases and operational change across decentralized club, contact center, or regional facility environments. • Ability to manage, mentor, and scale dynamic teams of trainers and program managers to deliver scalable learning models. • High-level strategic consulting skills with the ability to partner with executive leaders to align training roadmaps with corporate revenue targets and operational goals. • Deep expertise in adult learning theory, instructional design frameworks (ADDIE/SAM), multi-modal curriculum development, e-learning design, and technical content creation. • Prior L&D leadership experience is a plus.

🏖️ Benefits

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position • 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period • Benefits – Medical, Dental, Vision, wellness program and more! • Paid Holidays • Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. • Collaborative Environment • Free AAA Classic Membership • AAA Product Discounts • Tuition Reimbursement Program

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