Instructional Designer, Customer Education & Enablement

🔥 2 minutes ago

🏄 California, Colorado, +14 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🍑 Georgia – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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• Just posted.
• Jobs at this company usually fill in 51 days.

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CreatorIQ

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

📣 Marketing

📱 Media

☁️ SaaS

Marketing • Media • SaaS

CreatorIQ is a leading influencer marketing software platform that assists brands across various industries in growing, managing, scaling, and measuring their creator programs. It provides tools for discovering creators, executing campaigns, and optimizing performance with advanced analytics. CreatorIQ is designed to enhance brand engagement by leveraging the power of content and connections with trusted creators and communities. The platform is used by global enterprises, media and sports organizations, and direct-to-consumer brands to track, manage, and maximize their influencer marketing efforts.

📋 Description

• Build an AI-enabled learning program for customers, partners, and employees • Design eLearning, microlearning, instructional videos, interactive activities, scenario-based exercises, job aids, and performance support materials • Create role-based learning paths, certifications, onboarding curricula, videos, self-paced courses, in-app guidance, and workshop materials • Apply adult learning principles from objectives and storyboards through scripts and facilitator guides • Translate technical product concepts into clear, task-based content • Build assessments measuring proficiency in platform workflows • Create asynchronous learning and virtual and in-person workshops for diverse roles and regions • Partner with Product, Product Marketing, Customer Success, Implementation, Support, Product Education, and subject matter experts • Convert recurring support-ticket themes into learning and embed education into onboarding milestones • Use generative AI for needs analysis, scripting, video production, assessment generation, and localization, with human review for quality, accuracy, and accessibility • Build modular, reusable content for people, support bots, agent copilots, and AI tutors • Develop, publish, and maintain learning content in Sana LMS • Analyze product-usage and support data to identify customer difficulties and improve learning • Create knowledge checks and practical assessments, analyze learner data, and report on learner readiness and program effectiveness

🎯 Requirements

• 4+ years of instructional design, learning experience design, customer education, or training development experience • At least 2 years of experience in B2B SaaS • Portfolio of adult-learning experiences, including video content, with evidence of results • Command of adult learning principles, ADDIE or SAM, and Kirkpatrick evaluation models • Daily hands-on use of AI tools and strong prompting skills • Strong video production skills using tools such as Camtasia, Descript, or Synthesia • Experience with authoring tools such as Articulate Rise 360 • Experience administering an LMS • Experience building a customer academy, certification program, or structured learning paths for a complex platform • Ability to use adoption and support data to form hypotheses and connect learning to measurable outcomes • Ability to learn complex products quickly and work with subject matter experts • Strong writing, visual communication, organization, and project management skills • Ability to independently deliver projects • Bonus experience with martech, adtech, creator marketing, Pendo, Appcues, AI-native learning platforms, Zendesk Guide, or n8n

🏖️ Benefits

• Equity • Remote work arrangement • Inclusive, equitable, and empowering work environment • Opportunities for collaboration and growth

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