Manager, Knowledge Management – Enablement

🔥 1 minute ago

🐊 Florida, Pennsylvania, +1 more states – Remote

🐊 Florida – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 25 days.
• No salary listed.

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Ascensus

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2000

💼 Consulting

🛡️ Insurance

💸 Finance

💰 Secondary Market on 2019-02

Consulting • Insurance • Finance

Ascensus is a company that values its people and emphasizes a culture guided by principles such as integrity, quality, and a commitment to high standards. It provides administrative and recordkeeping services, focusing on helping individuals achieve financially secure retirements and ensuring quality education for children. Ascensus is dedicated to diversity, inclusion, and providing equal opportunities, making it a rewarding place to work. The company also offers a wide range of benefits to its employees, including student loan refinancing and healthy living programs.

📋 Description

• Lead, coach, develop, and establish priorities for the Knowledge Management team. • Translate knowledge strategy into team priorities, practices, and measurable outcomes. • Establish and maintain knowledge standards, governance practices, operating processes, roles, and service expectations. • Build team capability across knowledge management, business partnership, analytics, technology, and operational enablement. • Manage team capacity and priorities to align resources with high-impact business needs. • Lead content governance and lifecycle management, including ownership, review, approval, publishing, and retirement. • Ensure frontline knowledge is accurate, clear, consistent, accessible, and aligned with current business processes and tools. • Oversee taxonomy, metadata, information architecture, and content standards to improve organization and findability. • Represent business and associate needs in the evolution of enterprise knowledge platforms and digital knowledge experiences. • Identify opportunities to leverage AI, automation, intelligent search, and emerging capabilities. • Establish feedback mechanisms and use search behavior, usage trends, operational data, and other insights to identify gaps. • Establish and monitor measures of knowledge effectiveness, including adoption, content quality, findability, gap resolution, utilization, and turnaround time. • Partner with business leaders, Technology, Training, Performance Enablement, Service, Operations, Compliance, Product, and other functions. • Lead organizational readiness efforts for new products, processes, technologies, regulatory requirements, and organizational change. • Balance competing priorities and resources and escalate risks, capacity concerns, and priorities when needed.

🎯 Requirements

• Demonstrated experience leading and developing a team within Knowledge Management, Knowledge Enablement, Content Operations, Service Enablement, or a related discipline. • Strong understanding of knowledge management practices, including content governance, taxonomy, information architecture, search and findability, content lifecycle management, and knowledge-centered practices. • Experience supporting service or operations environments, preferably within financial services or another complex, regulated organization. • Ability to translate business needs and strategic direction into clear priorities and executable plans for a team. • Experience supporting change management and organizational readiness. • Strong analytical skills with the ability to use data, feedback, and operational insights to identify opportunities and prioritize work. • Excellent written and verbal communication skills with the ability to effectively partner with associates, subject matter experts, business leaders, and senior leaders. • Demonstrated ability to navigate ambiguity, changing priorities, and a fast-paced environment. • Strong project management and prioritization skills with the ability to manage multiple concurrent, time-sensitive initiatives. • Strong cross-functional relationship management skills and the ability to balance competing stakeholder needs. • Self-motivated and results-oriented, with a strong commitment to improving the associate and client experience. • Preferred: Experience with enterprise knowledge management or digital content platforms. • Preferred: Familiarity with AI-enabled knowledge delivery, intelligent search, generative AI, or digital-assistant capabilities. • Preferred: Experience using data visualization and reporting tools to identify trends and communicate results. • Preferred: Experience with process improvement and operational performance practices. • Preferred: Experience participating in a knowledge management transformation, technology implementation, or significant organizational change.

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