Senior Field Enablement Manager, Post-Sales

Job not on LinkedIn

🔥 22 minutes ago

🇺🇸 United States – Remote

💵 $93k - $162k / year

⏰ Full Time

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Seismic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

📣 Marketing

💼 Consulting

🏥 Healthcare

Marketing • Consulting • Healthcare

Seismic is a digital platform that enables businesses to connect with their audiences seamlessly through innovative solutions such as QR codes, URL shortening, and analytics tracking. It simplifies the process of creating engaging content and building brand connections by offering tools for mobile-friendly landing pages, customizable QR codes, and comprehensive link management. Used by various industries, Seismic facilitates better engagement and communication with audiences, whether in retail, healthcare, or financial services.

📋 Description

• Serve as a trusted advisor and embedded enablement partner to Post-Sales, Customer Success, and Services leadership • Co-own a quarterly readiness roadmap tied to retention, time to value, adoption, and expansion outcomes • Prioritize competing requests and protect team capacity based on expected business impact • Connect customer health, product adoption, renewal and expansion pipeline, churn and win/loss reasons, delivery metrics, and call intelligence to diagnose performance • Identify root causes across skill, process, tool, and coaching gaps and recommend focused responses • Own enablement for the post-sales operating cadence, including handoffs, onboarding, implementation, success planning, executive business reviews, renewal forecasting, and risk reviews • Translate customer success and services strategy into coachable behaviors • Activate AI-powered workflows across account health monitoring, success planning, implementation delivery, and customer communications • Provide just-in-time enablement for renewal risks, escalations, stalled implementations, low adoption, and expansion opportunities • Build situational plays for risk mitigation, adoption acceleration, executive re-engagement, expansion, and value realization • Equip managers to reinforce plays through coaching, account reviews, and project reviews • Design onboarding, ramp, certification, value realization, renewal, and expansion programs • Partner with Sales and Field Enablement, Product Enablement, CS COE, and Revenue Operations

🎯 Requirements

• 8+ years of experience in customer success or services enablement, CS or professional services leadership, customer experience, GTM strategy, or a similar role supporting a complex B2B SaaS organization • Proven ability to partner with senior Customer Success and Services leaders and turn customer and commercial priorities into practical execution plans • Strong business and financial acumen • Experience interpreting quantitative and qualitative performance signals and turning them into clear, actionable recommendations • Deep knowledge of enterprise post-sales motions, including handoff, onboarding and implementation, adoption, success planning, value realization, executive business reviews, risk management, renewal, and expansion • Experience integrating AI into enablement strategies and driving change management through CS, services, and leader workflows • Strong executive communication and cross-functional influence • Experience using CRM, customer success platforms, call intelligence, and enablement platforms • Experience with post-sales technology including CRM, Gainsight, and Seismic platform

🏖️ Benefits

• Benefits and perks for the whole self; benefits vary by country • Incentive plan eligibility in addition to base salary • Reasonable accommodation available during the application or recruiting process

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