Senior Training Manager, Patient Engagement

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $124.5k - $236.5k / year

⏰ Full Time

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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AbbVie

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2013

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

AbbVie is a global pharmaceutical company that discovers and delivers innovative medicines and solutions to enhance lives. With a focus on addressing the world's toughest health challenges, AbbVie operates in over 175 countries, providing a wide range of products across areas like immunology, oncology, neuroscience, and aesthetics. Committed to scientific innovation, AbbVie invests heavily in research and development, aiming to produce first-in-class medicines. The company also emphasizes workplace diversity, sustainability, and patient support initiatives, ensuring positive impact for both its patients and the broader community.

📋 Description

• Partner with Patient Support leaders and cross-functional stakeholders to align training priorities with business goals • Conduct business and needs assessments to identify capability gaps, performance issues, and root causes • Translate business needs into learning objectives and measures of success • Lead comprehensive training strategies supporting the Patient Support Organization • Analyze, design, develop, deliver, and evaluate training programs using adult learning principles • Create customer-centric, practical learner experiences connected to job responsibilities • Develop simulations, scenario-based learning, microlearning, and interactive e-learning • Deliver and oversee instructor-led, virtual, and blended training • Ensure compliance processes are followed in collaboration with Legal/OEC and according to MRP guidelines • Evaluate training efficacy using quantitative and qualitative measures • Define KPIs and success metrics and measure training impact on performance • Use evaluation insights to refine programs and drive continuous improvement • Standardize and streamline inconsistent or inefficient training processes • Prioritize competing tasks based on business impact and urgency • Anticipate challenges and develop strategies for successful program rollouts

🎯 Requirements

• Bachelor’s degree required • 5+ years of Learning & Development experience, including instructional design and training delivery • Strong expertise in adult learning theory and instructional design principles • Experience conducting business and needs assessments and identifying capability gaps • Experience creating engaging, immersive e-learning, including Articulate Storyline/Rise, simulations, and video-based learning • Strong project management skills and ability to prioritize multiple initiatives • Proficiency in learning management systems (LMS), e-learning platforms, and training software • Exceptional communication, facilitation, and presentation skills • Ability to work independently and lead a team with minimal supervision • Approximately 30% travel • Flexibility to work outside standard business hours as needed • 2+ years of Patient Services experience preferred • Master’s degree in Learning & Development, Instructional Design, Adult Education, or related field preferred • Experience measuring training effectiveness and reporting on impact • Strategic thinking, strong business acumen, and a performance-consulting mindset

🏖️ Benefits

• Paid time off (vacation, holidays, sick) • Medical, dental, and vision insurance • 401(k) • Eligibility to participate in long-term incentive programs • Remote work • Equal opportunity employer benefits and reasonable accommodation support

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