Clinical Training Specialist

Job not on LinkedIn

🔥 19 minutes ago

🇺🇸 United States – Remote

💵 $67.8k - $94k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📚 Learning and Development

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Included Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

👥 HR Tech

Healthcare • SaaS • HR Tech

Included Health is a healthcare technology company that delivers personalized, employer- and health-plan-focused primary, urgent, and behavioral health care through a single app and a network of virtual and in-person services. It blends AI-driven tools and human care teams to provide 24/7 care coordination, billing and claims advocacy, second opinions from leading specialists, and mental-health support, with the goal of lowering employer healthcare costs and improving member experience and inclusivity.

📋 Description

• Design and manage onboarding and clinical training across Virtual Care, Population Health, and emerging service lines • Transform complex clinical policies and workflows into eLearning modules, video simulations, and interactive scenarios • Manage the Learning Management System, track completions, pull basic reports, and analyze training data • Prepare, use, update, and maintain training materials, including slides, facilitator guides, job aids, scenarios, and exercises • Identify content gaps and inconsistencies for formal updates • Design instruction based on clinical workflows in collaboration with the CKE team and stakeholders • Deliver live virtual training, group sessions, small-group breakouts, and 1:1 coaching • Facilitate foundational, workflow, and application-based sessions using adult learning best practices • Support or co-lead clinical simulations, mock calls, and role plays; observe performance and provide behavior-based feedback • Support new-hire cohorts with agendas, timing, logistics, handoffs, learner monitoring, coaching, and remediation • Document learner progress using rubrics, checklists, and competency tools; escalate readiness concerns • Capture learner feedback and create, monitor, and interpret learning metrics • Participate in course audits, pilots, and retrospectives; recommend improvements to pacing, activities, and scaffolding • Provide surge support as co-facilitator/producer by managing breakout rooms, chat questions, technology issues, and operational workflows • Lead or co-lead baseline operational training sessions and follow capacity rules and surge protocols

🎯 Requirements

• 2+ years of experience in formal clinical/healthcare training, precepting, clinical education, or adult learning • Experience in instructional design, LMS management, data collection, and learner assistance • Strong virtual facilitation skills using Zoom, Google Meet, or similar tools • Ability to explain complex clinical workflows in clear, practical language • Ability to give direct, respectful feedback to peers or learners • Comfortable flexing between service lines, cohorts, and workstreams as priorities change • Proven ability to build trust with clinicians, people leaders, and cross-functional partners • RN/BSN or other equivalent clinical degree with an active, unrestricted license is preferred • Experience in Urgent Care, Behavioral Health, Virtual Primary Care, Care Management, Triage, or Navigation is preferred • Familiarity with Athena or similar EHR is preferred • Exposure to instructional design principles such as ADDIE, flipped classroom, and scaffolding is preferred • Experience in a fast-paced, high-change, or virtual-first environment is preferred

🏖️ Benefits

• Equity • Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options, including disability insurance • Paid Time Off (PTO) and Discretionary Time Off (DTO) • 12 weeks of 100% Paid Parental leave • Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies • Work-From-Home reimbursement to support team collaboration home office work

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