Customer Service Representative – Insurance

Job not on LinkedIn

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🤠 Texas – Remote

🤠 Texas – Remote

💵 $23 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Answer inbound calls and assist members with questions related to AAA memberships • Deliver personalized, proactive solutions and recommend valuable products and services • Engage with members using strong communication and a friendly, problem-solving mindset • Resolve issues through quick and critical thinking in a non-scripted environment • Navigate multiple systems and tools while actively listening and multitasking • Maintain a positive, can-do attitude in a fast-paced and evolving environment • Participate in ongoing coaching and development to continually enhance performance • Complete a 100% virtual training program lasting approximately 4 months • Work full-time schedules during specified weekday and Saturday hours, with one weekday off each week

🎯 Requirements

• Prior customer service experience (recent call center experience preferred) • Excellent communication skills (written, verbal, and listening) • Ability to multitask and navigate computer systems in real time • A flexible, “can-do” mindset and willingness to adapt to change • High school diploma or GED • Ability to pass a background check and drug screening • Must reside within the State of Texas • Spanish fluency is a plus • Dedicated, quiet workspace without interruptions • Ability to directly connect to ISP via Ethernet; no DSL, satellite, or hotspots • Modem/router in the same room as computer equipment • Minimum 50–100 Mbps download and 10 Mbps upload • Demonstrated ability to uphold productivity and confidentiality in a remote setting • Regular attendance in virtual team meetings and training sessions • Availability during standard business hours and flexibility for possible shift adjustments

🏖️ Benefits

• Additional $1.00/hour for English/Spanish fluency (assessment provided) • Comprehensive Benefits Package • Growth & Advancement Opportunities • Company-provided computer • Partial internet reimbursement • Health coverage for medical, dental, vision • 401(K) saving plans with company match • Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!)

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